1) Excellent service. Staff was very attentive and professional. Dharani, Jerome, Prashanth, Raghavan were amazing. 2) Food was excellent, everything was fresh and organic. Chef Kathir took utmost care to serve us delicious food. His recommendations were excellent. 3) The location of the hotel is excellent and one gets a great feel of the French quarter of Pondy.

The food needs some improvements, both in quality as well as options. The fare is very average given the quality of the other facilities of the property.

The people and the property

Very friendly staff

No adequate parking in the facility

Excellent

location, charming heritage style architecture, spacious and clean rooms, helpful staff

expensive relative to comparable hotels. Breakfast would be improved with a buffet.

I celebrated my birthday during my stay. The reception staff noticed this from my check in details and without request had the kitchen bake me a personalised cake for my birthday. The housekeeping staff arranged for my room to be decorated which is exceptional service and it made my stay memorable.

nothing

well maintained, old building with a very special charme. nice to sit on the terrace in front of the room. pool superb and clean. the staff in the hotel and restaurant very nice and always supportive. breakfast is served a la carte but with a lot of flexibility and fulfilled extras. the restaurant is also a great place to finish a day with a delicious dinner.

room a little bit dark as teo windows faced a backyard. no garden or roof terrace with a nice view.