Grand Hotel Courmayeur Mont Blanc, by R Collection Hotels

Super attentive and genuine staff.

Die Lage war ein Traum, tolle Aussicht, grosses Zimmer, Betten super bequem, kurzer Fussweg in den Ort, reichhaltiges Fruehstueck, Spa-Bereich angenehm, hilfreiches, super freundliche Mitarbeiter

an einem von fuenf Abenden war der Service in der Bar praktisch nicht existent, Barkeeper traeumte vor sich hin und war sehr zufrieden mit sich selbst, als man endlich ein Menu bekam, sah man ihn nie wieder, um eine Bestellung entgegen zu nehmen. An allen anderen Tagen / Abenden war der Service in der Bar topp!!

Da Hotel liegt sehr schön, außerhalb von Courmayour - und sehr ruhig. Das Frühstücksbuffet war sehr gut. Was auch sehr schön ist, der Shuttleservice, den das Hotel anbietet. Man wird überall hin gefahren und auch wieder abgeholt. Auch Parkplätze sind reichlich vorhanden.

2 Dinge, die uns überhaupt nicht gefallen haben: - man hat nur für eine Stunde pro Tag Zeit im SPA zu relaxen - danach kostet es 30€/Stunde. Von Entspannung kann da keine Rede sein, wenn man ständig auf die Uhr blicken muss. - Frühstück - Spiegeleier - eigentlich normales Angebot zum Frühstück - hier kostet dies zusätzlich 15€ Wir finden, dass Beides einem Hotel von dieser Qualität nicht gut zu Gesicht steht.

The hotel is absolutely beautiful and has tremendous potential to become one of the finest luxury properties in the region. The rooms are spacious, elegant, and very comfortable, with beautiful bathrooms, well-designed wardrobes, and breathtaking Alpine views. The spa is outstanding and undoubtedly one of the hotel's greatest assets. The facilities are beautifully designed, the atmosphere is relaxing, and the staff are friendly and attentive. The quality of the breakfast products, the in-room coffee, and the food and beverage offering overall was excellent. A very special mention goes to Kamel, the concierge, whose professionalism, warmth, and genuine hospitality made our stay memorable. He truly embodies the spirit of luxury hospitality and is a real asset to the hotel.

As this was the hotel's opening period, some operational issues were understandable, but several aspects of the service fell below the standards expected from a luxury hotel. Check-in felt impersonal and transactional, with no attempt to personalize the welcome or explain the hotel's services. Our room was 27°C upon arrival, and we later discovered the air conditioning was not working. While one receptionist handled the situation defensively, another was exceptionally professional and found a practical solution by providing a fan. Breakfast service was disappointing. The team appeared overwhelmed: we waited several minutes before being greeted, our table was never properly set, buffet stations were untidy and frequently empty, and even the juice station required us to ask before fresh juice was prepared. Other details also affected the experience: the Wi-Fi password was not available in the room, parking signage was confusing when returning late at night, and for a hotel charging for parking, the absence of valet service after a certain hour was disappointing. Finally, while the spa is exceptional, the gym would benefit from additional equipment such as dumbbells and resistance bands, which are expected in a luxury hotel.