I’ve been staying in this place since early 2000, and never had been disappointed!

Everything

The hotel room was clean and the level of service from staffs were great.

As with all the hotels I've stayed in Beijing, the aircon does not seem to work. It was unbearably warm in the night as the aircon was essentially blowing warm air. We were offered a change of room but opted for a standing fan instead due to the hassle of shifting in the night. I am not sure why this is a common issue in Beijing as I've stayed a total of 3 international hotel during my recent visit and all had poor airconditioning. The pool on the 18 floor is rather small. Some of the common facilities look old too, hightime for a new facelift especially because this is Kempinski and the expectations are higher !

基本五星级宾馆，该有的都有，但也不怎么高级

服务及其不专业，体验极差 早班机到店快4小时后才入住，没有任何人主动通知我房间收拾妥当，我每个半小时去问一次… 离店少收房费，我主动问了还说没问题，最后查出来了急匆匆找我补交钱 酒店弄丢我的东西，找到后顺丰到付寄到 笑容很热情，训练过的那种热情 不会再住了

clean and comfortable rooms, helpful staff, rich breakfast

bed was not very comfortable

good location but old facilities

old facilities staff low efficiency

The bed is huge! With a toddler, three of us were able to sleep in the bed comfortably and spaciously. The front desk and bellman were incredibly friendly and kind. They upgraded us to a bigger and newer room. Most important, the reason why we chose this hotel was because there’s kids room and playground. Breakfast was great, a lot of options. The hotel even gave kids robe, amenities, and slippers. Great service overall.

Staff in the breakfast area seemed newly trained— not very experienced. But overall, it didn’t affect our breakfast time. The bathroom and shower room floor can be extremely slippery if it’s wet.

Sehr angenehme Atmosphäre Tolles Frühstück Toller Kundenservice

Es gab nichts auszusetzen

房间ok

员工