nothing. it was terrible.

mold on the beds. crappy customer service. terrible food.

Clean, amenities, size of the room

Room is not easy to access from the parking lot. Bathrobes where not set in the room, dinner menu is simple for a 5 star hotel.

The pools, rooms, amenities, breakfast options really good

The area of the room smell strange, toilet was clogged, dinner options were few and quality is not up to a 5 star hotel

Pools, breakfast

Food quality at Buffett restaurant. Drink prices too high for quality and quantity.

many thermal pools

the rooms and shower were very dated

Spectacular complex of 25 thermal pools, ranging from hot tub to large pools and others with swim-up bars, all set in lush jungle. Genuine ’wow factor’. Excellent and fairly priced spa. good security for general access and for car park

Hotel rooms were very comfortable but a bit tired, not quite 5 star as claimed. Well run bars, but quite expensive

Beds were comfortable. The view to the volcano was amazing from the small deck overlooking the room. The Baldi Springs and hot tubs were amazing. The meal at the restaurant was very good and reasonably priced.

We did not like the buffet very much. For the price we felt there could have been more of a variety.

Hot springs.

The facility is old and rundown. The bathroom requires renovation. You could occasionally smell sewer from the pipes.

Breakfast was very good and had many choices. Staff was very friendly and rooms were very clean. The pools were clean and well laid out.

The restaurants were a little expensive for the food that was offered.

The breakfast buffet was very good, wide range of food.

Dinner buffet was quite average, I expected a better buffet from a place that charges so much for their rooms.

Absolutely wonderful! We live in Costa Rica and always bring our friends for an overnight stay at Baldi!

All is wonderful!!

Pools were great. Bed was super comfy. Loved the landscaping on the property. Spa was exceptional!

The Breakfast was good due to the made to order egg bar. Lunch food was terrible. Ate there once and made certain to not eat at the restaurant again. Sorry

the pools and the staff!!

beds were a little hard

Lovely property and great facilities on site. Although it was high season, the hot springs were relatively quiet and relaxing. There were lots of different pools to use (plus super speedy water slides in one of the areas to keep us entertained). We were slightly worried about eating there due to some previous reviews, but I had the caramelised onion pizza for dinner and it was delicious. There was a great choice of food for the breakfast included and it was also very nice. Was a great stay for a night to make the most of the springs and we were allowed to use the facilities all day on the days we checked in/out.

room was lovely, massive shower, great balcony, quiet location

coffee marker in room but had to pay $4 usd per pod. kids shouldnt be allowed in the 3 swim up bars. breakfast, 8am no staff to be seen, we got our own coffee, one staff wanted tip for a self serve buffet breakfast

Never-seen-before pools, good food, good staff.

Sometimes, staff forget to bring new towels or new coffee capsules. Cheklist needed. But nothing serious.

it was beautiful

the multiple different hot and cold pools. we where able to choose the pool we liked or move to different pools to change the experience

The thermal pools are amazing.

The rooms needs work.

The property is very clean and organized. The pools are fantastic. The whole experience is gratifying.

The food (dinner) at the buffet restaurant. Was not so tasty and the service was a little slow and abandoned.

the springs were amazing

staff was unfriendly room was musky and odorous

The opportunity to use the springs is amazing- absolutely gorgeous

We mentioned that it was our anniversary and my husbands 50th birthday and no one did anything special . That would have been nice.

We love the location, as usual. We love the different options of heat and the tranquility of the whole resort. It's really easy to forget that anywhere else exists, beyond the calmness and soothing sounds, surrounding the place. My daughters and I, had massages at the Spa. It was the best massage ever. 10/10 would recommend.

The food is very bland. We stayed there for 4 days and the buffet hardly changed. Both breakfast and lunch buffet. The pillows in the rooms, could use an upgrade.