location and the rooms

restaurant

very nice facilities, authentic, clean.

No windows view they sold me a tour guide with one of the most incompetent guides ever! he had no clue on anything and was useless

The lobby is nice and the staff can be friendly. The rooms are adequate but definitely not 5 star standard.

The thing about this hotel, as other reviewers have said, is that the lobby is splendid but after that nothing is remotely 5 star. Most obviously, the breakfast is woeful compared to a proper 5 star hotel: poor quality and choice. Staff are fine except when it is busier and they don’t cope. The lifts are inadequate for the property. An “interior view” is in fact no view at all so the room feels claustrophobic. But above all, the hotel scores low in my view because it is overpriced in some important respects. The “festive menu” was an absolute rip off. At half the price I would still have felt cheated. And they overcharge for room items such as water. Cleaning staff are seemingly instructed to go into the room and turn off your aircon in your absence, something I’ve never known in any quality hotel. So you are uncomfortable as soon as you return. And I have never stayed at a hotel of any quality where no one asked (a) how was my stay? or (b) how was my meal, when the family meal cost over 200 USD. I suspect that they can’t cope with negative feedback. Are these not basic questions to ask? As a frequent visitor to Vietnam I have this advice for other travellers: stay at Vietnamese-owned hotels claiming to be 5 star at your peril. Lower star hotels can be amazing but the Vietnam owners (Apricot, Vinpearl or FLC) have no idea how to offer the kind of service you get at Western, Japanese or Korean high-end chains. My favourites are Lotte and Nikko.

The staff were wonderful and friendly.

Liked the location - that was brilliant. The room was ok - but the window looked out onto a brick wall. When construction started next door the hotel was happy to move me to another room (so excellent service). The staff were exceptional and the hotel building was really lovely.

Breakfast was a bit thin for non Vietnamese. Some small croissants and pastries which were not great and only cornflakes and coco puffs as cereals. That was probably the only disappointing thing. I ended up going to starbucks to get bagels, croissants and other things for breakfast.

My colleague paid near half of the price for another room as mine, and he had breakfast included, which I did not ask for it because they requested 30€ for breakfast!! I went out to the corner to have breakfast. Overprized compared to similar hotels in the area.

good location and confortable hotel with good price.

Wifi service doesn’t work well. Breakfast is very poor. The swimming pool is not appropriated for 5 stars hotel Interior rooms are a little dark

breakfast was so good.

wifi is a bit weak

Location

Lighting Panel is not convenience

It’s location and the people are excellent

Some of the rooms are small