location is perfect, central to everything, train station, shops, and sight seeing.

lacked air conditioning, and room felt like it was in a slope..

Location, breakfast, restaurant

Our room was on the 5th floor, top floor. The room was small with tight bathroom, tight closet.

Perfect location! Gorgeous views from our room window! Lovely restaurant and super friendly staff.

Every thing,really every thing was so fantastic for us....specially balcony and view of chapel bridge.

Nothing

Great location and super nice staff. Breakfast is super - not a buffet though.

No air conditioning so very warm in the room. Very loud and noisy street especially when you need to keep window open. Super tiny shower I could barely move in and bathroom was sooooo small

Excellent location.

Our room was at top floor. Elevator was not working for one day. I had walking issues; still had to walk the stairs without any option … Repairs done in 1 day …

Central location - perfect for discovering the city on foot. The staff were very helpful and even provided a parking pass for us to unload our bags before parking across the river. The hotel has a preferential rate for parking so be sure to ask. The hotel has a lovely restaurant and bar on the lakefront which we used a few times; very friendly staff.

he hotel does not have air conditioning; open your windows at night and keep the lights off and you will be fine. Request a room on the lower floors which are cooler.

The location and view were nice. The staff was also friendly.

You are not allowed to open the windows due to bugs and mosquitoes because of the lake, however there is no air conditioning in the entire hotel. The room was an absolute sauna sweat box. There is zero air flow but they do provide a fan. I requested a second one and even with that it was unbearably hot. This hotel needs to either install screens on the windows so you can open the windows for air and cooling, or install air conditioning in the rooms. For 400 Euros a night I would absolutely stay somewhere else.

Location was great

There was no air conditioning and there were bugs all over our room when we got there. The beds were quite uncomfortable and the shower was very small and difficult to use. Really bad value for what we paid

Position

Breakfast was not included and very expensive ( 25 CHF) Check was at 3.00 PM thus was expected to be earlier Reception is not open until 8.00 AM in the morning

The location is 100% spot on. The restaurant is wonderful!

there was no beauty mirror in the bathroom

best location, very close to everything, comfortable room with balcony

balcony with city view, and very good location

The hotel was centrally located with the prime attractions just at stones throw.

Staff was not very helpful when asked about wifi connectivity and was blunt to say that it was working for them so it was my problem. Not very courteous.

convenient location. easy to tour city. room overlooks covered bridge and river.

Nice chocolate treats on arrival.

The Internet didn’t work and I couldn’t contact my family. Had to go out in the street to find service. unacceptable. There were other guests complaining of the same issue. The heating in my room also didn’t work.

Stayed here for 3 nights and enjoyed our stay. The location is great, close to shops and restaurants and we had a room overlooking the bridge which was lovely and still very quiet. The room was very comfortable and the staff were incredibly helpful. Our breakfast wasnt included but we ate at the restaurant and staff were friendly and efficient and the food was good (it was just expensive compared to other European cities, but that is Switzerland).