Above all, staff were exceptional. Location was spot on. Property was clean, fresh, modern and user friendly.

I loved the property. If I had to choose one thing, it’d probably be the absence of an English breakfast. Saying that, the continental breakfast was lovely!

Very friendly staff, good bed, very clean, splendid breakfast, attention to detail

Gloucester Road station was closed for works, so we had to walk 20 min to the next underground station.

Very clean and confortable. Attentive staff and good location.

N/A

Very quiet, modern, no smoking people under my window. The water kettle to make tea with complementery water (only for the first evening)

Unfortunately there is no refrigerator.

That it was close to the natural history museum

Nothing

no mini fridge in the hotel room

close to where we needed to be

air conditioning didn’t work

Good location

Rooms were expensive but very small and could hear guests in the surrounding rooms. Breakfast limited. Beds became uncomfortable towards end of 6 night stay.

quiet bedroom.

the main shower wasn’t working properly.

Hotel was clean. Beds were comfortable and had a good night's sleep.

Smallest room I've ever stayed in. Breakfast was a big disappointment. I really don't understand why a hotel in the heart of the capital of the country, attracting guests from all over the world, would then choose to only offer a continental style breakfast, instead of (or as well as...) a Full English. I chose this hotel from a shortlist of 3. The other 2 were ruled out as they specifically stated continental breakfast. This one made no mention of this, instead describing the breakfast as "good". This gave me the impression that something more was on offer here. Unfortunately this was not the case.

The girls at the reception tried to be helpful but they kept messing things up - instead of individually charging for room, they charged each of us together & there too substantial "over charging"

There was No Wardrobe, not sufficient lighting even. No place to keep my 1 standard size suitcase even. No intercom in the room.

Just loved the hotel and staff. Never had breakfast

Nothing

Location, friendly staff, and spacious and clean room. Good value for money and a really great place to stay.

We have stayed before and found it quiet and comfortable but disappointing that we heard lots of noise from room above us and wondered if soundproofing between rooms isn't as good as it might be.

location

the room was in the lower ground

modern and staff were kind

location

location

nothing