location,beautiful

none

Everything and mostly the staff

beautiful property in a perfect location

the suite , the lake view and the garden

the interior decoration of the entrance and lobby

The hotel is a beautiful piece of property nestled directly across from the lake front. The staff is very accommodating, the breakfast was delicious and the drinks are the bar were perfectly made. I had an amazing stay here and if I find myself in Lugano again I will be sure to stay here.

The property is a bit outside of the city center but the hotel provides a pass for free bus rides so a long walk to town can be replaced with a short bus ride.

We had a wonderful stay at Villa Castagnola. Nothing was too much trouble for the hotel staff who were all wonderful. Lovely location, wonderful garden and pool and the most comfortable bed. Also so accommodating of children. Would love to come back.

Great location Great facility

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beautiful setting and amazing views of lake Lugano

nothing

location & cleanliness

Nothing

Located on the edge of town the hotel is fairly well located, within a short walking distance to the restaurants and shops. Check-in was simple, although we were asked to pay in full upfront which I thought was a little unusual. The views from the room are stunning, and we had a nice balcony. The room and hotel were clean, and the staff were generally friendly. Breakfast each day was great, and both of the meals we had at different restaurants in the hotel were good. The hotel acknowledged my wife's birthday, and gave some chocolates and a free drink at the bar, which was a nice touch.

The main issue we had was that our room, and the hotel generally were both very hot. When I requested air conditioning, as advertised on both Booking.com and the hotels own website, I was told that this would not be possible at this time of year (May). I was told to open the windows (which the room did not have - only doors to the balcony). In the end I had to practically beg for a fan to be sent up to the room, which it was. On checkout, I was almost in disbelief at what the member of staff at reception told me (the same member I spoke to on the phone when I requested air conditioning). He said 'someone had complained that it was too cold', and to top it off 'if I want air conditioning, I should visit the hotel at a different time of year'. Very helpful on both counts. This could have been easily resolved by just providing the air conditioning remote, but instead he chose to argue with me about a service that they clearly state they are providing, but are not all year round. There were also a couple of other minor things that we didn't expect from a hotel such as this. The TV in our room also didn't work, and when we asked for this to be fixed we were told to wait until the next day...which was the day we were leaving. Also not having coffee and tea replenished in the room without additional cost seemed petty; charging 0.50 per teabag. All things I would expect to be standard in any hotel of this standard and price bracket.