Beautiful place with history close to everything, love the balcony and the are relocate

no breakfast

The staff, the bed, and the decor

Their claims to be pet friendly. This hotel is not safe for cats. We almost lost her!

great location. surprisingly quiet at night. huge room, huge bath, high ceilings.

rooms seemed a bit musty.

Perfectly located to enjoy downtown Puebla. The hotel itself occupies a good portion of a beautiful 18th century house. Our room was large and had a lovely opening balcony.

Well, the building is old. Electrical outlets are really scarce. Piping is old and water pressure is low - while showering, you notice when other people open and close faucets. But the worst of our stay was the last night (Sunday). There was a noisy group of people recording scenes for a music video and they were at it until 2 am! Per the front desk person, this happens often.

amazing space!!

Location, staff, ambiance.

No fridge, shower head had weak water pressure.

Beautiful hotel. So good for the price. We got the king balcony suite and it was so fun

My partner and I tend to be spontaneous travelers and plan / book things last minute. The WiFi doesn’t work in the room we stayed in which was disappointing as it was the suite. The lack of WiFi made out trip a little more chaotic and we ended up spending $40 extra usd to buy data and plan our trip which is annoying but fine. This place would be perfection if they fixed this

The location is great, on the corner of 2 pedestrian streets and small one lane one way road, so it was quite at night. Staff was friendly and accomodating.

The hotel is very atmospheric, but unfortunately doesn't provide modern day comfort, everything squeaks loudly, so you can't go to a bathrooms without waking up all your family members. Also we could hear all our neighbors, especially troubling was sounds from their bathroom which shared a stained glass window with our bathroom. Some things were broken or working poorly like shower head.

Very good hotel... the place is historic and very good situation

I was not told about the winter time and i missed the bus ! the taxi was not ordered... i did not understand

Wonderful old building decorated in period furnishing. Walking distance to sites and restaurants. Ideal location. They kindly help my bags at front desk the day I checked out as I had a few hours before catching the bus back to Oaxaca.

My room was up three flights of winding stairs and staff didn’t take my bag up or down at checkin and checkout. The woman who took me to my room didn’t explain anything, although she did give me a map upon church in. I learned later from the night desk clerk that breakfast is no longer offered due to Covid. Very poor lighting in bathroom.

Its really nice and heritage place! Unbelievable big and cosy rooms!

Hotel was well situated just a few meters from the zocalo. It was beautifully decorated with high ceilings and fine furniture. Rooms are very generously sized with huge TV and cable. Bathrooms were huge and water pressure is good. Downstairs there is a convenience store and across that is a breakfast place and museum.

Some rooms have a wooden door connecting them to the next room, so noise comes through. Minor issue as long as both guests are courteous. :)