voco Royalty Puebla Downtown by IHG

Very welcoming, and helpful

Rooms are not specious

The location was wonderful. The soundproofing in the room was great. Free water was a nice surprise.

The bathroom was very, very small. A large person would have difficulty using the facilities

The view from our room was amazing the rooms where also clean and always great the cleaning lady Karen did amazing always !

The staff could’ve been a little nicer there was just two people that greeted us and helped up with our luggage they where the sweetest people front desk was ok

great location, clean and stylish rooms

remember, you will ALWAYS pay extra in this hotel, like it or not. and fun stuff is that you will not know this until you come. there is no chance to arrive to the hotel door by car since this is touristic zone and it’s closed for transport —> valet parking, please pay mister. ok breakfast. it’s included in my reservation, yet there is breakfast for average people and those who pay extra…. and this is fine. JUST WRITE THIS HONESTLY IN YOUR HOTEL DESCRIPTION! Napkins. I have my nose running, yet I was told not to use napkins since these are for other clients (not for average me), ARE YOU SERIOUS ??? last but not least. if you have more than 1 backpack you will have troubles with your stuff - rooms are tiny (approx 6 meters, where bedroom and closet are 4-5 meters; bath is 6 meters as well…)