the hotspring was good and the room was quite properly set up.

the hotel lied and tried to defraud us with extra room charges at checkin which could be exact the same amount that I paid thru Booking.com. (meaning we need to pay double for staying here) the hotel claimed they only received one guest per room booking however the confirmation and the price breakdown shows that I have paid for exactly 2 ppl per room and two rooms in total. they have not only tried to defraud but they have also held us up at the front desk for 2+hrs at checkin and 1+ hrs at checkout. the hotel has no ability to escort international guests nor OTA guests, the hotel asked us to contact booking.com ourselves instead of them calling booking. they have negatively affected our mood and our schedule planning. very disappointed that such a high rated hotel and charged with such high price would be so unprofessional and even dishonest.

the staff is excellent and very nice! the private onsen is wonderful!

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We like everything in this hotel. The staff were extremely friendly and helpful. The room was clean, spacious and comfortable . The private onsen is perfect, well facilitated that enabled us to enjoy outdoor onsen in natural environment with privacy. The meals were very good.

Staying at this ryokan was the highlight of our trip to Japan! We loved our private onsen the most. Our room was comfortable and had everything we needed, and a yukata was provided for us to wear. The staff member named May took care of us throughout our stay - she was very kind, wonderful, and definitely enhanced our experience. She served us our meals too. Dinner (kaiseki) and breakfast were not only tasty but absolutely beautiful in presentation. We were in awe of every dish. This ryokan is truly a one-of-a-kind experience, and we would highly recommend staying here on your trip to Hakone!

The breakfast was amazing, I was able to request both dinner and breakfast without any fish as my boyfriend and I do not eat fish, which was great.

Close to Sounzan station. Small ryokan with 8 rooms, each with private room-designated onsen which is a short walk within the property. Wonderful food and hospitality - we had lobster, abalone, crab, beef in addition to the kaiseki meals. Intimate Japanese experience!

For a 13+ year property, it has charm. Some facilities are slightly worn (faucets) and hot water may need some time to fire up. Part of ambience & charm. It otherwise has modernised, Wi-Fi is available, air/con and heaters in room