Very quiet and relaxing place with a lovely view over lake Ashi. Spacious room with comfortable beds and a lovely outdoor balcony where the hot spring was also located. Great escape from the hustle and bustle of the city.

incredible view, beautifully decorated. the room was perfect i wouldn't change nothing about it

Disappointing Dinner. We booked dinner at the last minute after the hotel confirmed it was possible. Unfortunately, the very expensive meal felt basic and improvised, while other guests received much better dishes. The clearest example was dessert: they received proper desserts, while we got only a few tiny pieces of fruit with "wine" jelly (tasted like just water). The waiter later admitted this was because of our late booking. We would have preferred an honest “no,” a warning, or a reduced price. Apart from this, the hotel, staff, and service were excellent. I believe they meant well, but sometimes trying too hard to accommodate guests can create a worse experience than simply saying no.

Views and comfort and quality of food is excellent !

The restaurant serves the pre-set course of French cuisine though of a very high quality but there is no choice. You are served what you are served. Wish there was a choice for breakfast as breakfast is also pre set.

Burnt , bitter food and smelly food. Very bad.