This is my first high-price ryoukan and the stay was exceptional. Staff is very kind and skilled. I can mark exceptional English skills -- I wasn't excepting it. The hotel is close to the Gora station but transfer feature is available. It was very convenient at rainy day. We hadn't catch up with welcome dish yet it is provided. The lunch was superior and I feel like half of the price for a night was the price of the dishes (totally worth it). I assume I never ate any meal tastier. Room is spacious, view is great. Wooden bathtub is using the water from the hot spring and fits well for two people . Hotel provide free yukatas for the stay. Bed was great. I really liked the stay and would recommend it for everyone considering it -- no doubts.

NB: Weak points are not really crucial, I want to note them only to adjust expectations of fellow visitors. Onsen has two baths -- one inside and one open-air. As usual, surrounding shops are closing early. Breakfast was washyoku so it was a bit fat (eel in the morning is too much, personally)

　コーヒー無料、スタッフが素敵、ウェルカムドリンク、 ご飯が美味しい、静か、部屋風呂

なし

食事、お風呂、そして静かな点

循環バスの対応ですかね

I only liked the privacy of my onsen

I got a king size with mountain view private onsen. There was an onsen but not private. I couldn't leave the blinds open as my balcony was facing the main roads. I couldn't see any mountains and the poor design of having the blinds anchor on the left side makes it impossible to open and close the blinds from the onsen tub. The only thing I really liked was the privacy of my onsen. Everything else was under valued including the size of my room. I've been far and wide, hakone was my 12th city on this trip. I've tried all sorts of food and your kaiseki was beyond underwhelming. I've stayed for two nights and your breakfast and dinner meals were too alike. About 90% exactly the same. That's a lazy chef. You guys should also warn customers that your hotel is deep in the mountain. The hike down and back up the hill is no joke. I'm used to speed walking 6 hrs everyday but that mountain was a nightmare. Beer cost additional 9$ a drink. I know drinks at other hotels in hakone are comped with the price. This place was by no means cheap for a 3 star but everything cost extra. You paid extra to have a private onsen but they charge you again per night for using the onsen. There is also an additional fee for the hot stone spa. Other hotels/ryokans in the area at the same price offers more amenities and complementarities integrated into the price. They are the same price as this place. You guys can do better for charging so much. You guys also ask for tips, I thought it was in Japanese culture that tipping is considered disrespectful. What's up with that?