Extraordinary dinner., taste amazing

Not related to the ryokan, it was raining all day

Room and private onsen very good , location beautiful.

I thought from booking , that dinner was to be served in the room but when I asked about this they said no- in restaurant . This had no atmosphere as only one other couple came in much later and on the back wall of the restaurant , lots of boxes and furniture was piled up , partly covered with sheets . However, the main issue I had was that we asked that one of our party , who was vegetarian, would not be joining for dinner in the restaurant , but that no other food was being asked for. They refused this request and said that either all 3 of us had to eat in the restaurant, or we should all find a vegetarian restaurant away from the hotel. ( which would have been impossible as it is remote) . I found this extremely rude . We were quite happy to pay the full price for all 3 , and were not at all asking for any discount , but to force a vegetarian person to sit through several courses of raw fish was completely unacceptable . This attitude towards guests was very untypical of levels of service in Japan , in other places.

Location was amazing. Super beautiful views.

Very very outdated facility. The wood for the terrace was broken and needed a lot of repairs.

The staff serving dinner and breakfast was nice - and ready to help with transfers and stuff. Other than that we consider our stay to have been a disappointment. The condition of the facilities is pretty much deteriorated with humidity all over and broken wood. The photos are really misleading in terms of what you’ll actually get - expect much worse. During the kaiseki (which is not a traditional kaiseki) you have to pay for your own drinks (you take them from the mini bar).

Staff