Hotel Black Tulip - Porto Gaia

It’s a proper hotel either way proper service from the staff. Great breakfast.

Comfortable bed but bathroom dated & tv very limited

Very clean room, located on the other side of historic Porto, but only 5 metro station from the center

Das Hotel liegt mitten in der Stadt, aber in unmittelbarer Nähe einer Metro-Station, so dass man schnell am Douro oder in Porto ist. Die Fenster musste man nachts geschlossen halten, da eine Hauptstraße direkt vor dem Hotel verläuft. Die Doppelfenster reduzieren den Schall aber sehr gut.

Die Klimaanlage ist etwas schwach, daher mussten wir sie Tag und Nacht laufen lassen. Das Hotel wird offenbar gerne von größeren Gruppe gebucht, wodurch es zu einigen Zeiten im Frühstücksraum sehr voll wird und der Service etwas schleppend läuft.

Ok, but nothing that would justify the 4 stars the hotel claims to have. Breakfast is ok, but again nothing worth the 4 stars. Pastries, bread rolls, jam, juice and yoghurt. Coffee machine does not really work.

Noise from the tram / metro in front of the hotel. It operated till midnight and after a break starts at 05:00. The windows are not that much help against the noise, as they are from the 80s. The hotel is popular with tourist groups. The group tends to block half of the table and to cause so much noise you cannot hear yourself thinking. The two members of the staff assigned to the breakfast room cannot handle such large groups, they barely manage to clear the dishes, bring out fresh food and clean dishes. When the group has left, it looks like after a battle. The worst thing for us was the room: We had a room on the 9th floor. The kitchen is on the 10th floor. Noise from the kitchen starts at 06:00 in the morning and ends at 23:00. The noise is similar to construction noise, metal falling and heavy objects being moved. When the noise started in the evening I went to the reception and was told that this is a known problem but that the management insists on the rooms on the 9th floor being rented out without notifying the guests of the noise. I was told that there is nothing they could do and that the hotel is fully booked, so we cannot change the room. Complaints with management (after a short night) the next morning lead only to them offering us a free night within the next 6 months at the hotel some days later by mail. This was very much useless to us, as like most tourists we did not intend to visit Porto this winter.