The room is clean and well arranged. The bed is very comfortable and we love to stay in bed longer. The staff & personnel are very courteous, helpful and always wear a smile. Whenever we need toiletries they provide quickly. The location is only a stone throw away from the beach that is relieving. Not too close but enough distance.

Nothing in particular that I didn't like. I wish that they maintain the way they treat their clients of being polite and always smiling.

Very friendly staff. Perfectly clean. Small but really nice pool. Great location in the middle of everything.

Sometimes the Aircon was roaring like a jet during takeoff. The hotel didn't respond to requests through booking.com, that resulted in some troubles for us. We had to call support to make the hotel accept changes in our schedule.

Attentive, vibrant, friendly & hospitable team of staff!

Nil

I like all the hotel staff they are helpful , accomodating and very polite. MJ is so helpful , explained everything clearly. I have 3 English friends from the UK and they understood perfectly what she explained to us. She speaks English so well. Joanna JB , Miss Anna and Nikka were all nice . 5 🌟 stars for all of them.

Ala carte food was ok but you could have put some bread rolls or pandesal to add up if in case someone like to have . I would love to have pandesal with my coffee and butter with jam . Our air-condition is playing up. Not working well . Sweating in the middle of the night . We informed the desk and someone came to fix it but still didn't work properly. Hope you have already checked it. Chamber maids did a very good job. This hotel is lucky to have hard working and very good staff.

Good value for money.

The bed and quilt are a bit old, the quilt is not comfortable enough.

The team of staff is very polite and cheerful. They are always smiling and readily to render assistance.

Nothing

location was great, staff was friendly and professional, facility was same as advertised, daily housekeeping was excellent.

nothing, all good

Room 101 it’s way too close to the entrance and the dining area so since 6 am in the morning we were not able to sleep because of the very loud noise :(

Location wise ferra is the best location because its near the church and same time near in d’mall and bulabog beach as well

The additional cost of toothbrush and toothpaste we thought it is already included under toiletries, they had a meeting on the ground floor for almost 2 -3 hrs i think without notifying the guest its been too loud and it was beside our room we are located at room 101. I ask to makeup the room after a night in the assigned room because the bedsheet smells “kulob” Lastly, they don’t answer phone for front desk assistance we went out several times just to request and ask some stuffs like toilet paper.

The staff were super friendly and very eager to please. They handled our airport transfers very well which was muchly appreciated with a group of 11 adults and 3 children

When we arrived we were sat down as a group and lectured about hotel rules. This was not a good first impression. I've never struck this situation before.

Really comfortable room with good wifi and AC. Location was good as you could walk to beach and main tourist area in less than 10 minutes. Small pool onsite. Friendly & helpful staff. You can use the pool & bar of their sister hotel a few doors up.

Breakfast was delicious and a la carte. You have to go to the sister hotel a few doors up for breakfast. Not a bad thing, just to be aware!

its clean

no microwave and there is extra charge for beach towels and reheat of food

everything are great! people so friendly food is good!even raining season,still enjoy!

Location

Bathroom and floors were sticky

I liked the location as it was away from the main tourist places, but so close you can walk to everything. Staff were quite helpful and fun.

I thought the stairs coming down from the loft were steep and there were no hand rails, as a person with a suspect knee it was a little hard. Red tape trying to get across to the island at the port area, nothing has changed since the 80's.

The staff were lovely and very helpful. The location was good, everything was within walking distance. There is a wonderful spa called Helle Spa just down the road which was amazing, that we went three times! Hotel was quiet too and sleep was undisturbed. When I go on holiday I prefer to spend my money on exploring the area rather than having a hotel holiday with lots of amenities and facilities etc, so this hotel was just what we needed in terms of a comfortable and safe place to rest, it was just as expected for what you pay for it so no complaints!