The bathrooms were excellent - it was winter and the hotel had installed a hot air blow in the shower cubicle. It was so clean and very nicely arranged. Even the room slippers were of good quality. Towels were thick. The reception staff (Rong Rong and Lulu) were so helpful and kind. They paid attention to our needs and could recommend places to eat and best sites in Hangzhou to visit. My mother in law had a fall and they went with us to the clinic to see that she was attended to well.

The personnel is very friendly. Rooms are new and bequem. The location near the West Lake ist TOP. You feel yourself like in a beautiful Chinese house there

Helpful staff, convenient location, good breakfast

Great nice place, nice, willing staff

Helpful staff contacted me by WeChat before our visit to prepare our green codes and travel history. A Chinese breakfast was a bargain at 10RMB and filled us up for the day. Small, comfortable room with a great balcony. Location great to explore the lake. Good communication despite our poor Chinese. Thank you! Next door’s restaurant was great, lovely outside area and reasonably priced food.