Chambre spacieuse et les petites attentions

Le restaurant

Staff was very friendly. Hotel's location was great.

all was fine during our stay. AC was not working

The Location is good for whom do not want to take taxi. I just a few minutes from Bus station. You can reach supermarket in few minutes walk and also reach shopping street by the elevation from the building near the hotel.

the staff were very good

all the facilities in the hotel were closed, we checked in and asked about the facilities,only then we were told they are closed today? its the only reason we booked it!!!

A very nice surprise having a named welcome letter with a bottle of cava waiting in the room. The view was great and the beds absolutely amazing. The room was nice and quiet even though the window was to a busy street. The private underground parking garage was a huge bonus with an elevator taking you directly to your floor. One of two elevators was out of use and signs pointing to the hotel elevator along the way from the garage could be slightly improved, if something, being a 5-star hotel. It's still easy to find using common sense though. Wish we could've stayed longer, but will be back one day.

The city being rather cold, the room was noticably cold as well with the wall mounted AC unit / heater controller not turning on for some reason. Still got a good night sleep on the awesome beds though. A second issue was us being waken up at 1am by a hotel employee and a guard (?) knocking on the door for several minutes, and after opening, claiming we're smoking in the room (as non-smokers), as the room entrance fire alarm had reportedly gone off despite it not making a sound in the room. The pair quickly realised it being a false alarm, sincerely apologized and left. Apparently the fire alarm is broken, which will hopefully be fixed soon. The third and final issue was the parking garage door not automatically opening, for whatever reason, upon leaving despite having a good size car, meaning it had to be manually opened using a button on the wall mounted control box of the door. Overall the issues weren't that major, but things you wouldn't want at a 5-star hotel, best ones in town.

Comfortable beds and a decent gym and spa.

We missed breakfast.

The rooms was very spacious, the staff was very friendly and service oriented. Furthermore, the hotel offers a very good and varied breakfast

The hotel does not have the appearance of a 5 star hotel, which however for us was not an issue as the service and the price- performance ratio was very good.

Nice location in Andorra la Vella.

The hotel smelled a little moulded.