Arbes

Das Frühstück war reichlich und abwechslungsreich. Fehlende Speisen wurden sofort wieder nachgefüllt.

Sehr gute Lage, 20 Minuten zu Fuß bis zur Karlsbrücke. Sehr kompetentes und freundliches Personal. Parkplätze direkt neben dem Hotel. Straßenbahnhaltestelle in 100 Metern Entfernung. 5 Minuten zu Fuß zur U-Bahn! Das Frühstück ist einfach, bietet aber eine ausreichende Auswahl für den Start in den Tag; alle Speisen sind frisch und lecker. Dieses Hotel ist wirklich eine Empfehlung wert!

Alles in Ordnung, keine negativen Aspekte

The hotel itself is absolutely fine: clean rooms, comfortable beds, and a convenient location. The Old Town can easily be reached within a 15–20 minute walk. A special thank you goes to Jaroslav, who checked us in. He was exceptionally friendly, professional, helpful, and genuinely customer-oriented. He made us feel very welcome from the moment we arrived.

Unfortunately, there were also some downsides. The rooms do not have air conditioning. We were lucky that the weather was relatively cool during the night, so sleeping with the windows open was comfortable. On hotter summer days, however, this could easily become a problem. Our biggest disappointment was the check-out experience with Lenka. Despite the fact that I clearly stated when returning the keys (rooms 210 and 320) that everything had already been paid for and that we had not used the minibar, we were asked to wait. She kept us waiting for around ten minutes while serving other guests at the reception. Waiting itself was not the main issue—it was her attitude. She was unnecessarily unfriendly, spoke to us in an inappropriate tone, and made no effort whatsoever to de-escalate the situation or communicate politely. Instead, it felt as if she wanted to demonstrate that she alone would decide when we were allowed to leave. I have been staying in hotels all over the world for more than 30 years, and naturally I have encountered the occasional misunderstanding or disagreement. However, Lenka’s behavior ranks among the least professional customer service experiences I have ever had in a hotel. Without this unfortunate check-out experience, I would have happily given the hotel a much higher rating

Das Frühstück war hervorragend., das Personal freundlich und zuvorkommend. Wichtig war für uns ein Parkplatz. Da hat man sonst in Prag keine Chance.

Das Zimmer hat muffig gerochen und das Licht war schwach. Der Aufzug wirkte nicht vertrauenserweckend.