Perfect location, friendly staff, beautiful facilities

The single beds were uncomfortable for adults. Poor housekeeping as we found things on the floor & behind furniture belonging to (presumably) previous occupants. The convenient store was inadequately stocked for basic items and snacks (like ice cream). The bar was not well staffed, turnaround time for drink orders was too long and staff was doing their best.

It’s a beautiful place to go on vacation. It has a lot of facilities and is very child friendly. The rooms are nice and each have their own little patio.

Housekeeping had to be asked to add toilet paper in the room.

The location is very peaceful

The staff They were super slow and very rude They chased us out the rooms because it was check out time which we understood but the manner of approach was very wrong

There was no WiFi, load shedding and reception staff wasn’t quite friendly

No WiFi, no room telephone and the room didn’t look as advertised

Breakfast was amazing as it was serve yourself with no limitations. However you had to ask for substitution as per preference.

The restaurant the service is poor especially when it comes to food. I waited almost 2 hours only to find my lamp chop mildly done. I noticed when i was in my room that no its well done had to return the food still there was no difference. Our linen wasn't changed , they just straightened the bed. Tv wasnt working for 2 days because no signal had to call. Our mini dustbin in the room was dirty not clean not to mention the tea cups.

Spa and entertainment area were good.

Sheets were not changed.No towels in room.Several requests no assistance.

Location to main attractions in Hartees

The apartment was lovely but we found it to be very dirty. Dishes and countertops were filthy, We were not given a dish sponge or any sunlight liquid to wash the dishes. Despite several requests, these were not given to us so we had to leave the resort to buy these items ourselves in order to re-wash some dishes, so we could use them during our stay, When we arrived at the villa, we didn't have any towels in our bathroom at all. We had to wait hours for these to be brought to our room. Also, the kitchen and lounge area of the villa was locked on arrival and it took us 90 min to get any help from the reception and the maintenance team. Our keys did not open this area of the villa and due to such a late check-in of 4pm we could not prepare dinner in time for our toddlers which resulted in chaos! Unfortunately the manager at reception, Lillian or Lydia, was extremely rude and unhelpful. We were only eventually able to access the kitchen area of the villa because we had to drive to reception twice to remind them to trace the maintenance team. It was a complete disaster! Even when housekeeping was called back to re-clean our unit, a very rushed 2 min clean ensued. What a pity for a beautiful resort with great facilities that has so much potential. I certainly would not recommend staying here until these issues are addressed. I feel my family and the family that we travelled with wasted our money and should have rather stayed somewhere else in the area.

The Seaf chalet was excellent 👌 and the pool was very clean and Braai stand as well. The maintenance employees are proper, and so is housekeeping. We enjoyed the animals around the restaurant, the restaurant, the restaurant atmosphere and food, and the resort pool side next to the tennis courts.

No back up during loadshedding and the take away pr code placed on fridge for tge restaurant is No longer valid. I suggest it gets removed from the refrigerator.