El Entorno, maravilloso desayuno y comida en el restaurant, ambiente de calma y buenos espacios. Caminando fácil del pueblo

Deben mejorar las cortinas que dejan entrar la luz y no permiten privacidad. Sugerencia utilizar aromatizantes, al parecer hay huéspedes que no siguen las reglas y una de nuestras piezas tenía olor a tabaco.

El personal fue muy amable siempre. El hotel está muy buen ubicado, a menos de 10 minutos caminando del centro. El desayuno es espectacular! La cama es muy cómoda y la habitación siempre muy limpia.

La puerta del baño de la habitación que nos tocó era de madera plegable, no tenía seguro y no permitía privacidad. La parte del closet para colgar queda encima de la caja fuerte así que las cosas no quedan bien colgadas.

Un hotel excelente, el personal súper amable, ayudan en todo lo que uno necesita. La habitación impecable y la comida exquisita. Tienen recarga de agua y Cafeteria abierta 24/7, lo que se agradece un montón. Lo recomiendo 100%. Sobre la ubicación, está como a 5 min. caminando del centro

Nada, todo excelente

Very nice hotel with friendly staff. Lovely ground with lots of nooks and crannies and sun traps for windy days. Excellent breakfast. Clean and comfortable. Staff was very accommodating of my needs.

we were in a double room in the El Refugio part of the hotel. This part is all new (it just opened in 2022). Rooms are spacious, very clean and comfy, bathroom is very nice with great shower. All is very modern and comfortable !

It takes 15 min walk to get to main streets and center of San Pedro. El Refugio is located a little farther than the traditional part of the hotel

The hospitality and the entire services offered were just excellent. The permanent gra/coffee service. The quality of products (Ahmad teas!), the small offers that make a difference (free laundry with a 5 night stay),the breakfast box when tours start before breakfast hours and the location as well as facilities for relaxation.

Perhaps the rooms can have an extra mirror outside the bathroom area. I would alsoadd a couple of wall hangers.

Breakfast, lunch box, swimming pool

Excellent breakfast

The room could be warmer, maybe carpets on the floor

Very nice hotel located conveniently close to main street. Breakfast was very good and we liked the fact that the hotel offers free drinking water using refillable bottles.

Location could have had more things to offer outdoors - fire pit for enjoying the evenings.

confort

not TV in rooms

Clean, tidy and very helpful staff

Room could have been bigger but only one night so no big deal and they do have larger rooms

Great place and location, very comfortable.

The breakfast is below par, every day is exactly the same and the coffee is really bad.

Great location, close to the center of the town, confortable room, helpful staff who gave us good advise on things to visit around and how to book everything.

None

well located and nice

location, food, services

should have a refrigerator in the room

peaceful, nice garden to relax in between a busy agenda of tours, only about three city blocks lengths from the main food and shopping street

no complaints whatsoever

The property is lovely, clean and well kept with comfortable outdoor places to sit and relax. There is a filtered water station to constantly refill water bottles.

overall facilities are good & well maintenance.

the shower room is not well insulated, the floor around the shower room is flooded every time when somebody uses it.

The staff at the reception were outstanding. Pablo did everything possible to make me feel comfortable and on the last day when I was very concerned about something Romina went above and beyond to help me and sort out my issue.

Nothing

Comfortable lobby with access to water, tea and coffee all day. There was a station to refill water bottles. Staff spoke English. On site restaurant.

Rooms were noisy, other guests could be heard coming and going as well as conversations. Pool needed maintenance. There was not always hot water. It was hard to find staff for restaurant service during lunch hours. After 6 pm there were no more light menu options such as a sandwich or hamburger. Given the location, room size and amenities, it was priced high.

Location was great, as walking distance to the centre of San Pedro. Lovely swimming pool. The grounds and buildings complemented the surrounding area. Beautiful setting. Great breakfast that was included in the price. Free water, hot drinks such as tea and coffee provided throughout the day. Comfortable outside seating areas throughout the grounds. Staff were very helpful and friendly. Very clean throughout. Bathroom was new with shower pressure excellent.

The room was small. No TV. No AC just a large old fan that was very noisy. The bathroom was the size of a very small en suite and for a larger person this would have been difficult and uncomfortable to use. The above factors didn’t really bother us as we were only in the room to sleep. The biggest issue was that the bed was extremely hard and I was unable to sleep well. For the last evening I placed 3 pillows one after each other on the mattress and slept on top of these. And as the room faced the road the noise of any cars could be heard. There was very little traffic but because of the condition of the road the noise travels. Our room was next to the storage room for cleaning equipment so at 06.30 we were woken up by the cleaner. She wasn’t particularly loud but still woke us up.

Room was not cleaned properly, and staff weren’t very friendly. Room in the summer is very hot. Hotel has a good price and it’s very close to Caracoles. Hotel restaurant for dinner is good.

Breakfast was good, but they didn't offer many fruit options Location was great, close enough to the main street (7 minute walk) and the parking lot had a lot of space

It rained a lot during our visit, so one night we decided to stay at the hotel and have dinner there, but we were absolutely ignored, nobody from the staff asked us what we wanted, although they took care of other guests....we felt discriminated, don't know why. In the end, the rained stopped and we went to another restaurant in town. No A/C available at the room, only a fan, so it was difficult to sleep (room too hot ~26°C)