excellent location, great staff, lovely outside area

nothing

very chic outdoor space. lovely staff. good location.

room a little on the snug side but rarely in it. no real restaurant onsite. good breakfast and some snacks available but lots of restaurants in castle 400m away

The location of the hotel and several staff were about the only redeeming factors about this property.

Instead of telling us they were experiencing a staffing problem with maid service and our room wouldn’t be ready for 1.5-2 hours. They said it would be 30 minutes and then 15 minutes more 3 times. We would have rearranged our visit to the Castle if they had just been up front about the cleaning issue and not been postponed so many times. Totally frustrating!!! Beware if you have the family room #62 (one queen and two twins). The color scheme is like a red leopard with black spots or a hideous bordello with cement floors. After traveling around France for 2 weeks, this is the first place not to have a tea kettle and coffee/tea cups in the room. There are a couple of stools to sit on, no chair, despite the fact there was plenty of space for one. Plus one of the reading lamps over a twin bed didn’t work. We almost cried we were laughing so hard about all the problems with this hotel!

Friendly and welcoming staff. Excellent location with parking and great view from the bar.

fabulous location and lovely grounds. the bed (king size!!) was super comfortable!

nothing comes to mind

Excellent location. Good breakfast. Good private parking.

Bathroom not upto 3 star standard. Too small, shower door not maintained. Soap dispenser not working.

Great location, colorful rooms.

We didn't find the reception on the first try. It's where the stairs up to the old town are. The bathrooms are tiny but functional.

staff very helpful

bed not most comfortable

We had a lovely time - the pool was a great added bonus to our stay and the closeness of the medieval city of Carcassone was fantastic,

great location. nice bar. pool. clean. lovely rose

drinks could be better. wine is good but other drinks are not

great location been to this hotel 4 times and will again

nothing

Charmingly decorated and very comfortable room, superb location moments from the walled city, great bar area to relax and parking. Most warm and helpful staff.

Our room didn’t have the option to open a window for ventilation, however the air conditioning was perfect and it was quiet.

superb location short walk to the citadel, bar and pool, breakfast lovely - rooms Clean and modern - staff were great and really helpful

loved it all

everything, bar was excellant

nothing

Great location. Helpful staff. Lovely bar area. Loved it

Nothing

No fridge or coffee maker

i upgraded my room which was for a suite,instead it was only a 2 beded room ,very dissapointing,,not what i expected

sold wrong upgrade