Late checkout 12pm Access to the swimming pool Friendly staff Clean, big and comfortable beds Very quiet, we could really sleep well

Restaurant a bit overpriced

Schöne Lage, leckeres (etwas teueres) Restaurant, Zugang zur Therme, kleines/modernes/sauberes Zimmer, Parkplatzfreikarte

Für 2 Nächte ohne Verpflegung, der überfüllten Therme und leider war die Saun nicht inklusive, fanden wir es etwas zu teuer - aber trotzdem sehr schön!

Die Lage war super, der kostenlose Einlass in die Therme hat uns auch gefallen. Die Zimmer waren sauber und relativ modern. Das Personal war sehr freundlich. Die Zimmer sind sauber.

Wir waren nicht unbedingt begeistert von den Glastüren mit mehreren offenen Schlitzen zum Bad. Ein bisschen Privatsphäre sollte man doch erwarten dürfen.

Tolle Alte Anlage mit super Personal nebenbei alte Thermen leider zu voll und das extra noch zum bezahlen ticket pro Tag und Aufenthalt für Thermen ist auch leider bisschen zu teuer das allein Zimmer schon ohne etwas nicht für Schnäppchen gibt!

Oben alles aufgeführt!

Breakfast was very good

The informations were not clears: The hours of service of breakfast changed during the working days, but we did’t know and then the cook were upset with us . Every time we ask a questions to the staff of the restaurant they could not answer or they needed to ask somebody else. The waitress were not professional and were not well organized. We were very disappointed that the sauna were not included in the offer of the SPA and that the fitness center closed so early.

Das Frühstück war sehr gut. Die Lage ist gut man ist mit dem Bus und S Bahn in 30 Min. in der Mitte von Freiburg. Das Thermalbad ist schön, Wen man dem Trubel im Bad ausweichen will muss man um 9.Uhr ins Bad .

Das Restaurant Lässt zu wünschen übrig. Das Essen ist nicht besonders.

Staff was nice but there seemed to be a lack of management.

The rooms weren't air-conditioned and the weather during our stay was at least 95 Fahrenheit or33 Celsius. The public areas were air-conditioned but the rooms only had portable fans and no cross ventilation. It was stifling! Also, the lunch and dinner menu was exactly the same every day. After 5 days of the same limited alternatives it became very boring.

Layout and design Cleanliness The Spa Pools

Not enough staff No manager present Parking unclear

The room is clean.

We came in high summer and got a top floor room. It was really hot, even with the fan.

Everything was great and extremely convenient for the location, from free parking, to a very large variety breakfast, offering all sorts of delicious choices, for all tastes. In addition, enjoying you meal while sipping on your morning coffee view a garden view and listening to the birds singing, what else ? We had a comfortable room and direct passage to very nice, clean and modern thermal baths, that we enjoyed all our stays. My husband and I were in a high need of a relaxing long-weekend and this hotel met all our expectations. Not to forget about the nice staff (who by the way speaks very good English) and the very friendly night barman (I’m sorry I didn’t get your name) who made sure we were well served and enjoyed an evening drink in the coziness of the place. Tip: if you’re a beer lover, make sure to order a Freiburger beer (which is a local beer that’s very tasty).

The room we got to book didn’t have A/C on and the nights (even in the Black Forest) tended to get a bit hot for a comfortable sleep. However, the hotel staff made sure they found a solution for that as well and placed an electric fan to cool down during the night.

I was delighted with my stay this time. I think it is excellent that the Therme (pool) price is now included in the room price. I also appreciated the possibility of using the big gym/therapy room. The latter is a bit overheated as is the pool, but this is understandable due to their primary use (therapy, relaxation). I was always happy with the rooms also during my stays in the past. Very good service at the bar the evening I ate there.

Just be aware that the water in the pool is very warm (for lane swimming) as is the big exercise room/ gym - but that is understandable (see above). Thus, for cardio exercise, I recommend a bike tour or a run/walk in the woods around the hotel.

There is woods around the hotel which are beautiful

It’s a full on scam compared to the pictures. The hotel has no Spa. It is located next to a public pool which is incredibly crowded, and as a hotel guest you have access but it is unrecognizable from the pictures and there are full on school classes running around there. The restaurant was serving what felt like prepackaged food and an incredibly overpriced rate, and the staff is nice but slow and not very helpful.

Beautiful bedroom! Lots of wood furniture and a big bed

Very expensive food options and it wasn't very clear how to use the thermal baths, we had to go back to the hotel a number of times to ask for more information

Breakfast is fantastic , food choice in the restaurant very limited

The Hotel had good parking, breakfast was good and also the fact that it connected to the thermals is great.

We had to purchase water for our room, as there was no complimentary water. And the hotel staff brought it form the kitchen, and then I saw that one bottle has already been opened. The dinner at the restaurant was not good and the staff was really slow, many tables that came later than us have already been served, but we had to wait for a long time.

easy access to the thermal area. friendly staff great place to wind down

service, location, proximity to Thermal pools, fantastic gym.

Nothing