Location, hotel facilities, staff & excellent room (137)

No decaf English breakfast tea

Everyone working at the property were polite and very helpful, Marina the concierge was brilliant, very knowledgeable and booked us lots of nice restaurants and excursions.the guys on reception were very helpful as well when we needed to extend two of the rooms for a few hours.

The only thing was breakfast was very very busy, maybe in the more popular months they have more set out so it’s less busy and cramped

Beautiful setting, close to beach and bars/restaurants

Can’t fault

The staff and the good and beverage were amazing as well as location so close to beach and live entertainment

It’s a bit dated. Shower in bathtub wasn’t working. Wifi week all over. Mini bar prices are too high.

The walls were very thin, we could here people next door to our room speaking, playing music. And when the cleaning staff were cleaning in the morning, lots of loud noises.

Breakfast was excellent, with a very wide range of choice

Delays in being seated for breakfast

Great location next to the beach, excellent service and overall atmosphere: it’s beautiful in and out. The breakfast variety is exceptional and in general all the food is very tasty (we had breakfasts and dinner there, the paella is super delicious)

-

friendly staff, spotlessly clean, attention to detail, proximity to beach and also easy to get Metro into the city. superb breakfast.

nothing

high standards

price

The hotel as whole was tastefully decorated, clean and comfortable. The gym was well equipped which we enjoyed. The breakfast was good.

I booked a room with a double bed. When we entered the room it was 2 single beds pushed together. When I asked for it to be changed, staff were sent to put a 'topper' over the 2 beds and double sheets. When we returned to the room the topper was inadequate and wrongly placed, it was still 2 single beds with a gap between. The legs of the bed were weak, didn't sit on the floor properly and they creaked when you sat on the bed. I complained again and we were then moved to a room with a double bed which was what I had asked for initially. The original room would have been noisy as it faced onto the street, thankfully the room we were moved to was over looking the pool and much quieter.

Location, facilities

The room was fantastic. The view onto the Mediterranean was jaw dropping. The staff was very attentive and friendly. Great lighting, comfortable furniture, coffee in the room, fluffy towels, nicely appointed bathroom. It was over the top!

The wifi is confusing. To connect you need to give a lot of personal information that I am always very leery of. And you must connect to the wifi because there is no cell signal!!

Room, gym, facilities, breakfast, staff. Pretty much everything.

I guess it comes down to cultural differences so this may or may not be someone's cup of tea - i found it a tad too much to have staff coming to the room 4+ times a day to check if everything is alright. After having been woken up and interrupted in the middle of the shower (if you don't scream noooo in the first 2 seconds and loud enough they're getting inside), i started putting "don't disturb" at all times. I just think that modern day 5 star hotel doesn't need to offer this type of service any longer, seems exaggerated, old school and pretty unnecessary.

good location for the beach, with restaurants close by. nice spa, and great black out blinds

only 2 English speaking TV channels, pillows slightly to hard for my preference. no flexibility for a late check out

Location

Room was small Bed was uncorfotable Shower small and uncorfotable Price too high, the confort wasn't the apropiate for a 5 * hotel

The breakfast was good

The Spa was completely overrun with people, bad attention towls everywhere. We booked the day before and were told it would be quiet. The bedrooms for a 5 star are basic and the bathroom very basic. We complained about the Spa at Reception and also in a survey to the hotel. No reply. There are much better 5 star options in Valencia.

We liked everything. such a comfortable hotel. Staff so helpful and always have a smile. Bedrooms very comfortable.

would have liked a price with breakfast included and more vegan options. we had to enquire about them. would have been nice to have grilled mushrooms and tomatoes on the hot buffet. Plant based milks are available

great location and great hotel

Hotel looby and garden, the spa and breakfast

The rooms are a bit outdated, specially the bathrooms . Also the restaurant for dinner did not meet my expectations neither the ambiance, neither the food.

The location, excellent food & spa was amazing.

Nothing.