Welcoming

Asked for cups in room 3 times and we expresso then soup bowls then nothing so took from restaurant ourselves . On leaving charged for wine we didn’t get and sun bed beds crammed tight together so no pool visit

Breakfast superb choice. room also. did not use the sap

Nothing

Regular

Los habitaciones y las camas no me gusta

Very good selection. Excellent situation.

The beds were too hard for us oldies. Old bones.

Great location, clean, easy to park which is an issue in some parts of Calpe. Amazing Spa, but you have to pay extra to use.

Rooms a bit dated, no kettle with tea and coffee in room which you would expect in a 4 star hotel. worst hair dryer ever in the room. Bring your own, again not what you would normally get in a 4 star hotel.

Welcome reception; clean room

Childrens group in dining room who were loud, running around and not supervised around the buffet. Not acceptable in a four star hotel

I liked the room and location reasonable on drinks

the bar staff young lad was rude and don’t know why he is still there but the girl was lovely no mini bar even thou there is a fridge so had no water as forgot but thought the fridge would be replenished with the x2 bottles of water that was in it ??

Location is great and staff working in the reception was kind.

Wifi was super slow, same as elevators (2 out of 4 were usually out of order). Lady doing omelettes was present 2 times out of 7 days, towels remained unchanged for 3 days despite lying on the floor. Marta working at the spa refused to let me in at 7.15 pm (which is theoretically open until 8 pm), because „it was too late”. She also spoke almost no English + entry fee for the pool was 24€ (funny). Coffee was pretty awful and pancakes were also available 2 times out of 7 days. It was hard to find a table in the morning as 50% of the tables are reserved for cycling teams or companies.