Cartagena Royal Hotel Boutique

Nettes Personal, Zimmer waren gut und zweckmäßig. Wenn Hilfe benötigt wurde, konnte man alle ansprechen und einem wurde weiter geholfen. Sehr schöne kleine dachterrasse wo man essen konnte. Ganz tolles Frühstück und Mittag frisch zubereitet erhalten, super freundliche Bedienung.

The location was super convenient and the staff was super helpfull! While visiting I did all the popular touristy things such as walking tours of the historic center, a food walking tour, Getsmani (cool artsy area with lots to do), sunset harbor cruise, and a day trip to the Rosario islands and all of my meeting points were within a 6-15 minute walk. The historic center is within a 6 minute walk, the dock for the boat tours about 15 minutes, and Getsmani about a 12 minute walk. As a solo female traveler, the area felt a little unsettling late at night mainly because the hotel is down a street that is way less busy at night. However, they keep the door locked and someone is always right there to let you in. The super cold AC was also great because the heat and humidity is pretty intense if you are not used to it. It is also really close to some great street food and a market to buy water, drinks, ect.

The phots of the rooftop are misleading. The jacuzzi area was super small and did not look very inviting. The view from the rooftop was pretty good but there were never any other travelers up there. I don't agree with a 4 star rating or it being called a boutique hotel based on the rooms. The outside courtyard area is really nice but the rooms could use some freshening up. There were plenty other boutique hotels in the historic center that looked a lot nicer.

The thing I like about the property was that is located inside the old city of Cartagena. It had a great staff that can speak some English for those that are not fluent in Spanish.

The property has no windows that faces the street. It only faces the atrium only.

What I did not like was being treated like a teenager. Not having the freedom to have a guess even with a reservation for 2. Then there was a misunderstanding with 1 staff member where I was told I could have a guess if the person was registered. Once registered person ID, copied and was told everything was fine. I get knock on door at 3am saying person had to leave because he made a mistake and couldn't add the person to the system. So my guess was forced out of hotel at 4 am... Horrible experience will never come back! Total miscommunication. They have a stipulation that says we have the discretion to determine if we allow you to have a guest. That needs to be clearly stipulated up front if that is the case! Not when you have already booked, paid for and traveled 3000 miles. This should be expressed "ON THE WEBSITE", in the "BOOKING HOTEL RULES". Not when you've paid, travelled and have no other option or say about it!