Inn Possible Lisbon Hostel

Easy to find, Well kept property. Showers and toilets are clean and easy to use. Common area is great with a decent kitchen! The location is really central.

Great location, staff and volunteers. The 10 person mixed dormitory was great, felt comfortable and spacious. Happy hour with beer for a euro. Missed out on free sangria night :/ good group activities and great breakfast for €2. Made friends easily with everyone. Really can’t fault anything. Was sad to leave.

The social aspect was fantastic and the rooms were so nice and cool and quite and dark and the activities were great and everyone was super friendly.

Location was fine

The hostel is run by volunteers who are great, and overall I had a good experience with them. However, I had one incident that was very frustrating and highlighted a lack of organisation. When I checked in, I asked if I could have a bottom bunk, but none were available. The receptionist told me to come back first thing in the morning to see if I could move. The next morning, I checked and saw that two people were leaving, meaning two bottom bunks had become available. I went to reception at 9:20am, but nobody was there. I rang the bell five times, and eventually the housekeeper came, but she wasn't able to help. I was going to be late for my walking tour, so I left a note with her to pass on to reception. When I returned later, nothing had been done. The receptionist was also very unapologetic and told me that I should have rung the bell — despite the fact that I had rung it five times. I found her tone incredibly frustrating, and at that point I asked for a refund and left. I had to book alternative accommodation at the last minute. The incident was disappointing and, for me, highlighted a lack of structure and organisation. It also made me wonder what would happen if a guest needed assistance at reception at that time, or needed to check out. The volunteers themselves were lovely, but this particular experience could have been handled much better.