Quiet environment

Elevator didn't work. Restrooms were dirty.

Location was in Tanger outlet close to shopping

The room smelled musty which we changed to another room. That room wasn’t that clean either. TV remotes battery cover was missing. Batteries kept falling out.

The distance between the store and a restaurants

We arrived forty minutes early to the hotel and were notified that our room was still in the process of being cleaned, which sounded reasonable. Once our room was cleaned and ready for us we made our way to our room and had a problem with the smoke alarm. We attempted to call the front desk with the room phone, but the phone wasn't functional. We had to go down stairs and let them know the issue. The manager or front desk personnel came up and took our phone and didn't replace it... In the process of her moving the chair to get to the phone she noticed that there was a lot of debris and sticky residue on the floor under and next to the chair. The floors were disgusting and sticky. The room was definitely only spot cleaned. The manager or front desk personnel that came up saw this and notified us that we would get a discount, but we never heard anything else about it. The whole two days that we were here nobody cleaned the room. You had to avoid certain spots of the floor because of the sticky residue. DO NOT recommend staying here .... Plane traffic is very loud even in your room. Marijuana smells everywhere. For the price I paid I expected better than this.

I always receive exceptional service during every stay. Great experience!

nothing

I like that fact that the bed was very comfortable. My sleep was refreshing for the pillows was soft and the mattress was firm. The temperature control was excellent from the air unit.

What I didn't like is that I found roaches in my room alive. I found a small one in the sink upside down. I found one under the sink. I killed one crawling off the wall. The vent for the air unit was dirty so that I cleaned with clorox wipes.

Hostile and violent staff, dirty rooms with pubic hair in the shower, overwhelming smell of dangerous pesticides...what's to like?

My Birthday weekend and business trip was very much disrupted by the hostile staff! They treated my 80 year old mother like a piece of garbage. Young kids with no experience or manners should not be working in this type of business. I actually felt threatened when the manager brought out some guy to practically kick us out for no absolute reason. 😳 our lawyer has already been called. The room, service and property physically made my mother sick. Pesticide smell was overwhelming! Lawyer time!

nuestro carro en viajábamos de nos rompió tuvimos q desviarnos para atlantas q fue donde pudimos rentar otro carro le pedimos q íbamos a llegar tarde por lo sucedido y nos dijeron q no era su problema le pedimos el reembolso y nos dijeron q no fueron muy groseros

Place was clean and seemed safe

Other than the beds, there was no furniture in the rooms, not even a chair to sit on. The kitchen had nothing - we needed to call them to get supplies. There was no coffee maker, no hair drying - literally nothing. No closet nor hangers either. Other than towels, there were no bathroom supplies. There was no "breakfast" which was supposed to be included. Coffee and granola bars only. The eating area was tiny, and since the hotel was full there was a line to even get coffee. We got in late and were tired so didn't want the hassle of trying to call them.