The stuff was really nice and friendly, always with a smile on their faces. They gifted us a small desserts plate and it was very kind😃 The room was huge and very comfortable and the location is great also

It is quite cute, comfortable, big room, nice landscape.

I do not want to say that the staff is not great but the check-in experience for me is horrible. I clearly informed them that I was alone with w 2 dogs and 5 bags, I needed help but they left me in the middle of the place, under the sun for a good 20 mins. No one came to help. Also, I chose Rose Villa because pets are allowed (clearly listed on Booking.com) and they told me dogs are not allowed. Also, they are abit shady making me sending a deposit while on booking.com advised that no deposit is needed.

Lovely big rooms

Garden and pool area unkept

Comfortable spacious rooms. Great location and friendly staff.

The saff is very professional and helpfull. An excellent place to stay, with good facilities for the price and wonderful staff.

Clean, new furniture. The hotel is clean and beautiful, the staff is enthusiastic, the mountain view is very beautiful, our group loves this villa, it is convenient to move from Hanoi.

No hot water, no wifi, not sufficient kitchen stuffs for bbq, swimming pool is dirty, and a bit far from villas area. No bbq ground in my villa so we must went to opposite villa to have bbq. There are some villas with more facilities, but they didn’t agree to swap even we agree to pay more. May be such options are not available on booking.com. Pretty sure those reserved via booking are their lowest quality villas.