Near to city center

Unable to communicate well with hotel staff with English

Pleasant and professional staff, spacious room, good location, nice bath

Very bad breakfast, little bit battered room, impossible to swim in the sea

Perfect location near the center of the town. Helpful staff. The restaurant is great and the neighborhood is safe. The rooms are really well equipped. The pool is great and with a nice view. Very nice.

The hotel is right next to the beach, but we didn't swim there. Dirt and garbage everywhere on the beach, including the sea. It was better to go swimming at public beaches where they cleaned up.

This is a very stylish and comfortable boutique hotel. The decor was perfect, and no corners were cut in giving guests the best. I had a fantastic sea view from my window. Breakfast - an excellent selection of Vietnamese and Western food - was in a relaxed area overlooking the infinity pool and the sea. The pool was the cleanest I've ever swum in. The staff went out of the way to help. It is a calming place to stay, right in the middle of great restaurants, shops, the night market and local tour operators. Couldn't fault it

Nothing

amazing staff, very nice and helpful beautiful view

expensive for what it is

modern sleek design

when taking a shower toilet seat gets all wet because is right by shower without partition. need to wipe dry if you don’t want to sit on a wet toilet. breakfast has very limited choice. when ordered easy over egg, got a fully cooked one. instead of fixing it staff told me that’s how easy over is cooked??

view is superb

staff are sullen and many design faults. Lack of privacy in room as there are external stairs right outside the bathroom window! Kettle plugs in on the opposite side of the room to the minibar!

Location: 15Min from the Airport, Next bei Night-Market with a lot Restaurants around Room: The Room was very modern big with a lot of Space Service: Easy rent a motorbike by the Hotel. Airport-Transfer include (provide Transfer-Time) Pool: The View from the Pool was amazing Staff. Was always friendly and helpful

Beach: The Part of the beach wasn't good for swimming. But we rent a motorbike and drived to some better places.

Second time at this hotel….

Tired hotel now sadly and breakfast not great.

right in the center of the town

there’s scheduled free shuttle bus from the airport to the hotel but the staff informed me the day before my departure. It’s too late

very clean, it has a good pool close to the beach

a great sunset spot

the rooftop tub on the outside balcony was a lot smaller than pictures

M Hotel is located directly at the central town itself, with just a mere 2 minute walk to reach the night market. It is also along the street filled with cafes and seafood restaurants. There's one just down the road called Xin Chao Seafood restaurant which was superb. The room was awesome and we received such a nice welcome at the reception. They were helpful and also attentive to our requests. Even helped packed breakfast for us as we had to leave for the airport early.

None in general

Quite a new hotel so everything was really clean. Breakfast had alot of variety for westerners and locals.

Staff could be a bit more professional. Would be great if they knew a but more english so they could engage with visitors.

The staff were really professional, friendly and helpful - 10/10 for all staff. My room was modern and clean, the bed was really comfy! This is a nice hotel, and very good value.

Unfortunately although everything within the hotel is very nice, the location is just not great - when you go to the pool area (which is under shade) the beach is small (and def not the prettiest area of PQ) with not nice views either side (sadly the buildings next door are derelict and the view from one side is congregated iron shacks). This isn't the hotel's fault but I have to be truthful.... it's not somewhere to go if you want a beautiful beach view. Also - no need to play music in the corridors (especially super loud!) - I don't think anyone wants to hear that.

Location was very convenient to everything. Love the views

This hotel was perfect. Definitely the most upmarket hotel in the town centre area. Its literally a block from the night markets and there is heap of shops and restaurants infront so quite bustling. The hotel itself is quite modern and the pool area is partially undercover but sunset facing so ideal for when the day is a little too hot. We stayed in the ocean facing penthouse suite and had a full length balcony with bath tub. The hotel finishes were very modern and stylish and the room was a good size. Their attention to detail is strong and the breakfast was one of the best we had in Phu Quoc.

The beach infront is a tad small however there is larger beaches within walking distance and the pool is amazing.

the hotel is so central. convenient to walk to places. I also love the pool and the ocean right at the back of the hotel. the staffs were extremely friendly.

Staff was super helpful and friendly. The pool and the view was breathtaking. I felt very comfortable during my stay. The breakfast was also good. my Boyfriend doesn't eat pork and they had a good variety of food. Renting a bike trough the hotel was easy too.

Staff were very friendly and helpfull all the time and accomadating all our request.

Overall cleanliness oustide the propert esp at the beach areas need to be better managed as it reflects the property