Outstanding exceeded my expectations. Booked the historical room with young kids. There was space by Japan standard and we were not on top of each other.

Stylish, clean, great ambience, good food and terrific staff.

I very much enjoyed the Japanese breakfast set very much. The plates were wiped clean during our 2-night stay: )

Lack of parking space, and sometimes the staff wanted to end the conversations much faster. Should offer valet parking as guests who stay here, are usually tourists who find parking stressful given the other cars follow closely behind you...

Such a comfortable stay. Location was perfect, easy to walk to the main areas of Kyoto and easy to get to from Osaka airport. Room was lovely and the bath was very appreciated after 30 hours of travelling. Really liked having the communal workspace/ cafe in the hotel. Would absolutely stay again.

Lokatie en ambiance

Rommelig ingerichte kamer

Wow. This hotel was my 2nd choice and now I’m glad I changed. We got lucky and got a room with a beautiful arch shaped window as well as an arch shaped detail over the door to our room. The room was large, modern and super comfortable. I loved everything about this room. Plus, we realized we needed to ship our luggage to Tokyo, and the staff was ÜBER helpful. They provided us with boxes to facilitate that move and did all the paperwork. The location was minutes from the train station and we could walk to other places. I can’t image staying anywhere else on my next visits to Kyoto.

There was nothing I didn’t like.

I like the design and location. Room are comfortable!

The room carpet .

Location

Very poor customer service - bed and breakfast does not include breakfast for children though I paid, gives one bottle of water for a family at 3, room was not ready at 3 pm, staff incompetent etc

We loved the location and the groovy vibe of the hotel. Our room was very large for a hotel stay in Kyoto. We loved the record turn table in the room and the guitar to play .. very rock n roll! The bath room had a bath tube which we didn't use but what a fabulous indulgence for a hotel room in Japan!

As guest we were unable to use the two bars for the weekend of our stay as booked out for private functions. This was very disappointing as we had booked The Ace for it's vibe and bars so we could kick off our weekend, so I doubt for the price that I I will book any Ace hotel again. Also, most hotels in Japan offered free PJ's for your stay, these were not offered on arrival and so I had to ask for them. My final frustration was with the the cafe downstairs, great coffee but never had enough pastries for the morning and usually had sold out by 8:30am on the days we were there, as most venues in Japan don't open till 11am this made for a hungry start to the day!

El lugar era increíble, cada detalle estaba cuidado, el diseño de los espacios y mobiliario, haciendo de nuestra estadía no solo súper cómoda sino también muy agradable

部屋のインテリアと清潔感が最高だった。

Great location and vibe, the staff were helpful and lovely. The rooms are beautifully designed and we would happily stay again!

Nothing

Friendly and attentive staff. Excellent location and beautiful rooms.

The property is incredibly beautiful and modern and in a fantastic location. The lobby is a communal space that is a pleasure to hang out in over a morning coffee from the in house coffee shop. The staff were really friendly and helpful. I was able to organise a late check out due to my transfer being later in the day. The room was spacious and super cute with a guitar and record player. There were lots of thoughtful touches such as a bench seat by the door with a shoe horn. The bed and pillows were ridiculously comfortable - I felt like I was sleeping on a cloud. Great minibar selection also.

Beautifully designed rooms

The amazingly helpful and friendly staff - such a great team. The beautiful design and well thought out rooms, we especially loved the record player, comfy beds, gorgeous bathroom and window seats. And the free bike hire in a v cycling friendly city.

We loved it all! A few more bikes maybe, but this place was very close to perfect for us and our two teens.

all

nothing

The design of the public space: the garden surrounded by shops; the gym; the breakfast restaurant. Staff were very friendly. It's more international than some of the other options, feeling like we could interact with the others more openly.

Would love to have wellness related amenities / services.

I like the vibe the hotel provide for international travelers to experience both East and west style. The in-room dining experience is excellent with the very well thought mini bar for providing us a beautiful landing experience.

Great location, very modern stylish hotel within walking distance of everything. Great hotel

Nothing!

Location and access to transport and the rest of the city was excellent. The rooftop bar was also lovely!

Breakfast was nice enough but options were very limited and very samey. The rooftop bar was also quite small and busy and so having a drink in your own hotel bar was not a given - reservations required at times!

The restaurants and Bar are excellent. The atmosphere in the lobby and the staffs were very professional. Directly connected to the fancy shopping mall.

The location is in the middle which means that you can go either side. However, it was too hot to walk to the tourist destination in the summer.

Very nice location, dining and coffee shops are nice at hotel and at Shinpungkwan.

Bit pricy

. Design . Atmosphere . Restaurants . Staff

Clean and comfortable - nice vibe