Lettera Hotel

Absolutely amazing hotel in a calm and gorgeous area, surrounded by mountains, with an elegant atmosphere and service. The hotel is located at the end of a quiet street, surrounded by intensely green forest and a river whose sound can be heard even from your room, adding to the feeling of relaxation and joy. Our special thank you to Luisa for the sweet birthday welcome gesture arranged for my husband’s birthday, and to Roman, for his attentive assistance during breakfasts and nice conversations we had. The buffet breakfast is top-notch — delicious, fresh, and offering a wonderful variety of choices. We highly recommend Lettera Hotel, from its beautiful facilities and impeccably clean rooms to its elegant atmosphere, exceptional breakfasts, and great service. Everything was simply perfect. 5 stars! ⭐⭐⭐⭐⭐ Thank you for making our short stay so special! Irina & Alex

Nice neighbourhood and hotel staff! We arrived early and they let us in the room before time. Has a small gym and very nice view from the top!

Location is very convenient and safety

The facilities were okay, but unfortunately our overall experience was very poor because of the service. We were staying with a wedding group, and several guests had no hot water in their showers. The hotel staff did not make a proper effort to resolve the issue. Our room assignment was also incorrect, and again there was very little willingness to help. The worst part was the attitude of the staff, especially L*iza, who we found extremely rude, unhelpful, and lacking in basic courtesy. Instead of dealing with our issue directly, she went to the bride (who had nothing to do with the situation) and told her that her guests were “causing trouble.” This was not an accurate description of what happened and created completely unnecessary stress for the bride one day before her wedding. Problems can happen, but the way they are handled makes all the difference. In our experience, the lack of professionalism, respect, and willingness to help was unacceptable. I would not recommend this hotel.