Pickalbatros White Beach Taghazout - Adults Friendly 16 Years Plus - Ultra All Inclusive

Our room was amazing

Food was bland

The facilities, the staff

The food, the mattress and the pillows, we reserve Azha restaurant in the app, and in that day the restaurant was closed… The TV in the room was small and you could hear some noise.

Everything was fabulous

unnless you like a hard bed you are out of luck, they did put toppers in the bed, but it was just too hard for me. I understand this is a personal preference

1.We had booked the royal suite which is their best suite (for my spouses birthday). The suite was very spacious and beautiful inside. We had a beautiful towel arrangement, roses and balloons which were a nice touch. The shower was incredible, perfect water pressure and temperature. Loved the fact that were 2 toilets in the suite.See under room Some of the staff were great, they really made our experience better-Tarik Ramouki was a notable example, cheerful, kind, proactive-we didn’t know there was barbecue at night at dinner and he guided us. The tall thin gentleman in a black suit -I forget his name was also good. The Moroccan breakfast was wonderful, loved the foul medames and Moroccan breads. The restaurants were decent overall, although not quite 5 star level-they really really need to be signposted better and have more variety. Loved the little bakery for evening tea/ cakes/ snacks The evening entertainment was kind of fun. The animation team works really hard to keep everyone engaged and happy

What went wrong: Room: air con in the bedroom was not working. The first night I waited up until about midnight for the guy to sort it but he couldn’t. The next day someone fixed it only for it to stop working again at night. I complained at least 3 times for the first 3 nights consistently yet no one seemed to bother much. I couldn’t sleep very well because the room was too warm. Ultimately on Day 4 the GM Mr. Amgad switched us to another suite where the AC was working but it was too late honestly, we had already wasted 3 nights. The first suite also had a slight background foul smell which was unpleasant. And the back area of the suite isn’t as private as it seems in the photos. There were multiple bugs in the suite-at least 2 large spiders-which I am terrified of! Staff: Some staff are incredible as mentioned above. Unfortunately quite a large number of other staff are just nonchalant. Part of the issue is language. Most cannot speak anything beyond a few sentences in English so there’s just no way to communicate! But others are just plain rude. They seem to have certain types of clients they prefer. The pizza guy at the pool snack bar just plainly ignored my daughter who was waiting for a sandwich and went on to serve other clients who apparently seemed more important than her. There was definite differential treatment of various clients I could see based on age, appearance, ethnicity etc. Restaurants: no clarity on what each restaurant offers, just a printed sheet handed over to you with some basic descriptors-we went to the Moroccan rooftop buffet which was nice, and were recommended to reserve tables for the à la carte restaurant for the next night which also happened to serve a fixed pre selection of Moroccan food( no options or choices given), which was repetitive and not really Ala carte. Had we known this we would not have opted for this.