Holiday Inn Express & Suites - Collingwood

Very clean and comfortable. Great breakfast.

A little bit pricey

Clean

On the day we were checking out the cleaning people walked in without knocking and just got out of the shower. They should knock before entering and this was at 1015am.

Friendly and helpful staff

The pool area gets too crowded

Breakfast was OK. There was a nice variety of options for food including cereals, yogurt, eggs, bacon, sausages and more which was nice. I believe the scrambled eggs were made from powdered eggs so were uniformly left on the plates but cold boiled eggs were an option and the bacon was tasty. Good overall - just avoid the scrambled eggs.

Asked for late check out on booking and received an email from Booking.com that this was granted. Mentioned the late check out request when we checked in at 11PM and was told to check with staff in the morning - we intended to but forgot. Despite our DO Not Disturb sign housekeeping hammered loudly on the door promptly at 11AM (standard check out time). We apologized and mentioned the above and asked for some leeway. Front desk called almost immediately and was extremely aggressive in NOT accommodating our request or permitting anything other than immediate expulsion. Feeling extremely unwelcome we did not argue and were out promptly. While checking out we tried to point out the disconnect and showed our email message confirming the late check out with the front desk. Rather than trying to be pleasant and at least pretend to listen, she reiterated several times that the error was not the Holiday Inn's (?!). She wouldn't move past assigning blame and offered no apologies, commiseration or pleasantries. We had a nice day at nearby Blue Mountain despite the wholly negative influence of the Holiday Inn staff. Separately, had to spend about an hour trying to get the TV to work; said it accommodates a service that allows "casting". Was forced to call into the call centre in the US who were helpful but they had to refresh the tv and call me back twice. In the end, it was too late by the time we fixed. Not a big deal but ...