Candlewood Suites Collingwood by IHG

The hotel is relatively new, and everything was clean, modern, and well maintained. The location was also great. Although it’s right next to a main road, the room was surprisingly quiet.

We arrived around noon and were told our room wasn’t ready yet. When I asked how long it would take, the front desk staff member said about an hour, so we waited in the lobby. An hour later, she still wouldn’t let us check in. If check-in wasn’t possible until 3 PM, why not tell us that from the beginning? We ended up wasting an hour of our travel time, then had to carry all our luggage back to the car and head to our next destination. She didn’t even offer to store our luggage while we waited. She was so cold and robotic that the interaction made us feel unwelcome. Interestingly, when we returned that evening, a different staff member checked us in and was genuinely friendly and helpful. Unfortunately, we encountered the same unhelpful staff member again at checkout.

There was no breakfast.

Excelente hotel, me surpreendi positivamente com a acomodação e staff. Excelente custo benefício, local excelente, tudo perfeito! Cama boa, quarto limpo e amplo. Show de bola!

Gostei de tudo

Spacious, very clean, got everything you need

Would have been nice if there was a dining table and chairs