The staff was exceptional. The breakfast had a great variety and replenished, kept fresh and very clean

N/A

Staff were amazing especially Kevin Williams, he was very helpful. He even encouraged to register and become a member of Marriot and I did immediately.

Uitstekende airport shuttle service. Prima ontbijt. Comfortabele schone kamer. Vriendelijke personeel.

Boter bij ontbijt niet te veel koelen, om dat het te hard is om te kunnen smeren.

The hotel is located within 7 minutes of JFK and provides a frequent shuttle to and from the airport. The rooms are designed to have all you need for a short or even longer stay. There is a fitness area and even a laundry room which is great. The newer hotel just across the drop off area has a great bar and restaurant. What we loved the most were the staff members, The hostess at the restaurant was amazing and the reception staff went above and beyond to accommodate us in a better room since we initially only had one bed for 3 people (our little son needed one of his own)

Staff were helpful and welcoming, and check-in was fast which was great after a long flight delay

The airport shuttle was a bit tricky to find when we arrived

Close to Airport, as a result did not worry about traffic. It was a comfortable room for a stopover.

There can be better way to contact Hotel for shuttle. Every international traveller has data and Whatsapp call should be made available to us to contact Hotel. I had to approach a complete stranger to use his mobile to call Hotel. Other than that slight hiccup, shuttle pick up arrived promptly at pick up location. The other thing i hope can be improved is the limited food options, which was indicated by Residence Inn perhaps, there could be a kitchen serving some food options especially for overnight stays.

The room and the bed

I missed the breakfast in the Marriott residence because I understood that it would be opened until 10,30 at the Marriott hotel just in front included in my rate. But we had to pay a miserable breakfast in cash because they didn’t accept credit card. This is unacceptable for a Marriott Hotel in NY.

After a few issues getting the shuttle from JFK airport staff were kind and accommodating

Shuttle bus drove past me leaving me quite late at night on my own in the rain!!