Hotel Boutique Rayón 50

Staff was super nice, room was always clean when I came back into my room new towels and soap was always there. Very clean and put together and a safe stay.

Had some complications with pay issues that was it.

The customer service is very good Very helpful, the answers quickly Very comfortable I hope the had live tv ;)

Na

Fits the overused word ‘Boutique’ like a glove. Modern retrofit into an old casona in the city center. Location is two blocks from the Plaza de Armas. The day/ evening staff helpful and polite.

The phone number listed on Booking and on their website was the wrong one, which I brought up to their attention. Enervating when one is trying to call ahead from one’s car to drop off luggage, on a very busy street. The two sets of long and steep stairs to get to the rooms on the top floor - the second half of them, framed in glass panels NEEDS a banister or it is an ‘accident waiting to happen’ , especially when that open roof terrace with a bar goes live. The black light switches, in rooms that are on somberly lit are difficult to figure out what to press. Breakfast service is non existent, which is necessary to have on a place like this. Parking is off site.

Unfortunately I left behind one of my pijamas pieces (top) and upon my return to the hotel 3 days later they said they didn’t have it sooo it does not make me feel the property has honest housekeeping staff. Sadly I asked and they said they didn’t and I know I left it behind in the bed. It’s a small thing but it’s the fact they didt have it in the list and found only a few days later :(:(:(:((:

Unfortunately I left behind one of my pijamas pieces (top) and upon my return to the hotel 3 days later they said they didn’t have it sooo it does not make me feel the property has honest housekeeping staff. Sadly I asked and they said they didn’t and I know I left it behind in the bed. It’s a small thing but it’s the fact they didt have it in the list and found only a few days later :(:(:(:((: