The cleanliness of the room and the friendliness of the stuff. Also the nshima with fish I had for dinner on the first night.

The water pressure was low, the fridge wasn’t working, and the tab was leaking a little. Also the lunch chicken and nshima was stale and the breakfast wasn’t the best.

Arrived for my reservation, which was paid upfront, only to be told that there was no room for me due to overbooking and I was moved to another hotel

No communication regarding booking and being moved at the last minute

It was good for the price. Nothing fancy. location was great.

you get for what you pay for.

Nice environment and meals.

Friendly customer service at check-in

Bathroom couldn't flush, also noticed several other guests that were reporting the same issue at reception the following morning. When the toilet did flush the water filled up to the top and would not reduce. Also the balcony floor was covered in creatures/mosquitos, it's almost as though it hadn't been cleaned for months. Had to check-out early and move to another hotel.

Nothing because I was not offered accomodation, I was sent a message that they were doing maintenance and I couldn't find accomodation easily in Lusaka .

Nothing

Great facilities with friendly staff. Loved their restaurant and bar. The food was awesome especially the meat platter. They also have a small terrace swimming pool if you need to chill and unwind given it can get pretty hot. The internet was good as well. Also the location is great. It's near Eastpark Mall and not too far from the main city center.

They only provide two bottles of 500ml water per day and not the day you check out. So you have stock up or purchase from the bar. They also don't have dispensed water.

The aircon in room 118 is not working