Leonardo Royal Hotel London City - Tower of London

close to the underground and tourist attractions

I'm coming back every year at the same time so they probably doing something right... The lobby is modern and comfortable, the bar is beautiful. The rooms are big and comfortable, most of them got a big tub. The breakfast is rich, great variety. One of the best you can get in a hotel.

I usually get an upgrade to my room, that's why I booked the executive room, because I knew it from the upgrade. This year I wasn't upgraded, which is fine, but the executive room I got wasn't as good as the one I had last year which was on the other wing. So there are differences. The one thing I do complain about every year, is those wobbly elevators that makes you feel like they're gonna get stuck any second. This year one of them actually did, and it made some human traffic jam in the morning.

The check in was superb. The lady who checked me in (I believe her name was Alysa?) was so warm and friendly. The room itself had a stunning view. Very happy with the stay and will be looking to stay again in the future.

NA.

The reception was lovely and the bed/ bedroom was clean and modern.

The pillows were rock solid. The bathroom was filthy. There was hair and pubic hair in the bath on arrival, after asking the hotel for it to be re-cleaned it clearly had not