voco Bilbao - City by IHG

The hotel is modern and comfortable. Breakfast selection was OK. Staff were friendly and helpful

Location not ideal if you have difficulties with hills and want to be in the center of the city. The hotel being enclosed by other buildings, with limited views.

This is a really nice hotel. It’s modern, clean and located quite central, however close neighborhood is not so charming. We loved our room. We were upgraded to a bigger room. Toilet and shower are separate and we found it comfy. Our room was spacious, clean, looked new and modern. There is a kettle in the room so you can make hot beverages. We were given also a complementary chocolate. Lady at the reception was nice. We are pleased and want to come back to Bilbao and this hotel very soon.

Nothing really. Perhaps we could have a better view from our window as we had one to another building and we saw someone’s room in their apartment

Wir haben uns hier sehr wohl gefühlt. Das Zimmer war sauber und ruhig, das Bett war sehr bequem. Das Personal ist sehr freundlich und hilfsbereit. Die Lage des Hotels ist ruhig und war für unsere Ausflüge optimal.

In den Stosszeiten beim Frühstück hat die Besatzung, die am 04.09. übernommen hat, schnell mal die Übersicht beim Abräumen und Nachfüllen verloren. Deutlicher Unterschied zu den Tagen davor. Hier ist noch Luft nach oben.

The room was super clean and the shower water pressure was very comfortable.

The location of the hotel isn’t the most central and safe if you’re a solo female traveler. The rooms were very noisy in that you can hear and feel other rooms shutting doors. The room I stayed in was quite small, probably just enough room to move around for one person. I was quite sick the second day I was there yet the cleaning staff insisted on coming in to take a painting and reception called me to ask for the same without really telling me a reason (seems like he couldn’t explain in English). While they didn’t come in at the end, this interruption was a bit offputting especially without an apology or explanation after.