Mama Shelter Roma

We had a good experience at the hotel. It is located very close to the Vatican city. The staff were very nice in general. They gave us a super early check in when we requested for it beforehand! The place was very clean and tidy, good ventilation and had a very boutique vibe which was fun!

There were a couple instances where the staff wasn't as helpful as we would've liked. Once, we were requesting housekeeping to give us small plates and cups and they said they didn't understand. When we tried to explain, he said " I am very busy I cannot do it " and left us. Another instance was when we asked the front desk for some small cutlery and paper cups and we were told that we can only get them from the restaurant, not in the room. It just seemed very inflexible of them. The WiFi was very, very spotty in our room. It was very intermittent. For the most part, I was using my hotspot to run internet on my laptop. When told, they told me to come to the reception and get it checked. But I got full network in reception so nobody did anything about it. The room layout left little space to maneuver with our bags, especially because we had a lot of bags! Not bad at all for travelers with lesser luggage.

It was perfect for me and my family. I rarely say this, but we'll definitely come back another time in the near future.

Nothing that I didn't like.

Loved the boutique feel and unique intentional design

Didn’t like having to book in advance to use certain facilities and having a time block

Location was central. Staff were extremely diligent, helpful and speak English. Breakfast too was amazing. Lots to variety on display

Plastic cups in room. This is a no no in 2026. What ever happened to proper mugs. When I made tea, the plastic cup was too hot to hold as there was no handle. Also the room is very hot overnight. This is summer. I think the central AC is either switched off or is reduced overnight. The pizza downstairs restaurant was also not nice. Filled with tomato paste with little to no cheese. Yack