location

decoration, old fashion, needs to be modernize

Nice room, good breakfast, great location

Not much. Location was good.

The hotel was old and outdated. It was overpriced for the value. The amenities like the gym were falsely advertised. It's obvious they just wanted a higher star rating.

room upgrade was to a suite as well worth the money

location brilliant hotel lovely- beautiful decor staff very helpful

Clean. Good location. Very helpful staff. Good breakfast.

The twin beds in our room old, soft and very squeaky. My back hurt after the first night. We changed rooms for the next two nights. The beds were new and comfortable. Reception staff facilitated the room change without a problem.

Location, the breakfast and large comfortable room.

Nothing. All good.

staff were so friendly and helpful, great location, very comfortable and clean. All the little touches made it such a great stay.

expensive for laundry so we went direct to the laundrette close by.

very excellent location for walking to restaurants and shops.

there was no view from our window, we stared into a building under construction 1 metre next to our room and lots of construction noise.

A super location for exploring the central area of Mendoza. A lovely team, always happy to help.

We stayed twice here, the first room was fantastic and wish we had booked the same room on our return.

The location

Hotel does not meet a 4 star standard. It is tired. They are making an expansion so construction is very disturbing and the hotel does not warn you about it. We were put in a horrible room when we arrived Had to complain a few times to get moved into a nice larger room. It’s problem is that it had a not so nice smell. All in all not such a good experience.

Friendly helpful staff. Good breakfast.

Bar rarely staffed/rarely used, (as a bar)..... Glorified seating area in the reception. Bill more than I was expecting. Booking. Com quoted 3nights for equivalent of $360 ie $120/night. I actually paid equivalent of $160/night.

The location was central and close to the main bars and restaurants.

First, the classic twin room was absolutely terrible. The room was tiny (it was nearly impossible to open two standard sized suitcases at the same time). The furnishings were extremely dated. The air conditioner did not work. The only window out of the room faces an internal fountain through which you can also see the people leaving the elevator (and they can see you). The bathroom was in poor condition - some of the tile was decaying, and the toilet was so close to the wall, your knees could touch the wall. Check-in was also very poor. The lady didn’t tell us anything about breakfast, pool, etc. and we had to figure it out as we went along. Also, she asked us to indicate what type of wine bottle we wanted as a gift. The bottle never arrived and when we checked out, they told us it was only a glass of wine. First, that was not what we were told. Second, we weren’t even offered a free glass of wine until we asked about the bottle at checkout at 10:30am (and we didn’t feel like a glass then!). Very disappointing overall and will not stay here again.