we found the hotel. and pool was good for young son

Reception staff seemed to out of their way to be difficult and spent much time insisting on paperwork for myself, partner daughter and son (11 years) this took quite a while as we were not expecting to provide as detailed records as requested. Informed required by FBI ?? We were not shown or informed where our room was, where the pool was and any other information. One night (approx 8pm) we asked for coffee-told by reception -dont have only what was made at 12 midday??? Internet connection WIFI very poor, toilet not working correctly -so for a family of 4 not nice to almost do self-plumbing no details of location and times for breakfast the rooms and decor left much to be desired -tired and both sides of hotel looked a mess.