The Five Elements Hotel and SPA

Alles top. Sogar eine grosse Obstschale und eine Flasche Wein waren als Willkommens-Geschenk im Zimmer.

Das Abendessen als Buffet. Damit war es laut und ungemütlich im Saal.

Das Personal war sehr freundlich, die Dame an der Rezeption sowie im Spabereich, die schnelle Bedienung durch Lübtscho am Abend, wir fühlten uns willkommen und zu Hause. Die vielen Warmwasserbecken sorgten für Entspannung und Abwechselung.

Es fehlte eine Leselampe.

Location, facilities, food

Service, staff generally not friendly and non responsive. Forgot to clean our room when we had left our sign on the door. Came back after a day out and bed was still unmade and bathroom not cleaned. Initially they tried to tell us they had cleaned it but when we demanded they come and look, they agreed to send someone to clean the room. Two grumpy cleaners appeared, made the bed and did nothing else. When we asked for the Manager he was ‘away’. Pretty basic stuff for a five star rate.

Тhe spa centre

The food it was very poor for was unacceptable to buy your own ketchup from the store when you little one ask for it