Homewood Suites by Hilton Indianapolis Downtown IUPUI

Great room rate Everything clean Staff helpful and friendly

High cost to park Beds not the most comfortable.

We stayed at the property for 10 days and overall had a very pleasant experience. From our first night, the welcome from front desk staff member Dontae was exceptional. He made us feel genuinely welcomed, was easy to approach with questions, and provided helpful and effective guidance throughout our stay. Our room was clean and comfortable, and we especially appreciated having a comfortable sofa bed that allowed our children to sleep comfortably. I would suggest some improvements to the breakfast offerings. Perhaps because of the length of our stay, I found that I became less satisfied with the breakfast after the first couple of days. However, I particularly enjoyed the weekend breakfast served on the second floor.

I noticed some inconsistency in the level of friendliness and attentiveness among the front desk staff. While some team members were warm and welcoming, others appeared less engaged when assisting guests. I especially appreciated Ania, who promptly stepped in and assisted me when I was trying to extend our stay for an additional three days. Her intervention made a noticeable difference, as I initially felt that my request was not receiving the attention it needed from the front desk agent ( lady) who was working with Ania on the 17th of August.She looked annoyed when I asked her a question and was blunt.She said hold on and moved away aftershock, Ania stepped in.The other agent started attending to someone else and did not tell me why Ania was now dealing with my case.It didn't bother me much though as I was more focused on staying for an additional three day.

Room was very nice

Did not like the price of parking and difficult in finding a space after we had paid for parking garage.

Location

It seemed very dated and the breakfast wasn’t good.