Bottom line: Lots of potential, could be a beautiful home, but a few minor issues and a couple of major issues. This home needs some improvements before it is available to rent in my opinion. The good: Communication was excellent. Check-in process was easy. Check out process was easy. Management sent someone over the night before Thanksgiving to fix the dishwasher. They also sent someone over to deliver a new set of pots. They tried to make the best out of a bad situation. Management tried to make amends with a small discount following the stay. This was appreciated but I'd gladly have paid the entire amount to not have had the problems. The bad: "Fully equipped kitchen" is a bit of a really bad joke. Pans that are filthy with bowed bottoms that don't work on the convection-style cooktop. Two very small sheet pans. Very little to cook with. (Keep in mind that we are there to have THANKSGIVING with our family...) No cold water in the kitchen (and the hot water is like lava). I'm hoping that they'll get this fixed pretty quickly (and they DID send someone over to look at it who was able to get the dishwasher going). But it made cooking and cleaning a bit challenging. Everything just seems cheap. I know it's a VRBO, so you don't want to put in real expensive furnishings, but the couch is worn out. And it's a sectional that doesn't really work in the room (one side of one of the pieces had no arm, and one of the sectional 'sections' was just sitting there not attached to anything). No dressers in any of the really large bedrooms. "Access to the backyard" - Don't really get this one unless you're supposed to go through the creepy basement to get to the backyard, which is a full floor below the level of the front door. (This was fine since we just walked the dog instead of using the backyard.) The ugly: Roaches and bugs found occasionally throughout the house. Big roaches, little roaches, and squash bugs. We found them in the beds, in the kitchen, in the family room, and in the bathroom. We're from the South and we understand how difficult it can be to deal with bugs in your house, but we didn't expect to have to deal with them in a VRBO.

The information on check in and out was concise and communication was excellent