The design of this place is absolutely incredible. That applies to both common area and rooms. Cocktails at the bar were also very good.

It's definitely understaffed and overpriced. 1) So far I've never seen that such a nice place couldn't offer smth like a bottle of Champagne when you mention that it's your's anniversary so I was disappointed. 2) Person who worked as both a waited, server and host was nice but it's tooooo much for him. He was kinda lost with all of those obligations. 3) Assuming it's in the middle of nowhere and for the same money you can get a lot more in most areas I'd rather selected another place to stay in even if it doesn't look that nice.

we were very satisfied with location, bar, shower facilities, staff. The room was large and clean, the back side of the hotel was very quiet and comfortable The bar area was very beautiful and coffee was excellent

nothing. Everything was perfect

Very nicely designed, a really interesting use of the space. We really were impressed by the materials used. Things like doors and hardware were solid and substantial and elegant. It really made a statement in terms of how the concept of a motel has been reimagined. The staff was very nice and welcoming. Lovely outdoor space as well as indoor common areas. Even though it is on the highway, which makes it necessary to get around by car, the location was very convenient to downtown Lenox.

The bathroom needs more hooks, because there aren’t enough places to hang towels or a robe. Later in the evening, around ten, we realized we only had one bath towel. It was difficult to reach anyone as there is no phone in the room. I sent a request through the screen for towels. I did not hear back from anyone for two hours. At midnight I received a reply, and was asked if I wanted someone to come with towels now. I said, yes, please, in five minutes. I waited half an hour and no one came. Finally, we gave up and went to bed. Someone did come in the morning. It just seems to me there needs to be a clearer line of communication with the front desk and housekeeping. The only reason I didn’t walk to the front desk is because it was late and cold and raining. We also were surprised that there was never any daily housekeeping in the room. I don’t think that was made clear. We made our own bed, and it was obvious that no one came in on a daily basis to do things like wipe down the sink. That might be their protocol, but we had not been made aware of it.

Friendly staff, great value for money, stylish rooms and restaurant, good breakfast

Their attention to detail

The air con is too loud when active

schöner Clubroom / Lobby

Das Hotel verkauft sich als luxuriöser Rückzugsort, dabei handelt es sich um ein typisches Motel mit schönen Möbeln und cooler Musik. Aussicht auf den Parkplatz, das Fenster lässt sich nicht öffnen, kein Housekeeping, kein Gratiswasser, Badezimmer müsste mal in allen Ecken gründlich geputzt werden

The location was wonderful and centrally located to anything you might want to explore while you are in the Berkshires. The out door garden was very nice and lots of places to rest and relax. The staff was very helpful and was very responsive via email.

The rooms are on the smaller side if you are looking for extra space. I wish there was a luggage rack for you bags, a make-up mirror in the bathroom and additional lighting in the room. Clearly not a deal breaker!

The entry room was wonderful - high ceilings and just lovely - the guests hanging around seemed really cool. seems to be targeted to writers - love the decor so much!! (Once some years ago, we stayed in this hotel when it was a creepy cheap motel!!) Now it is absolutely lovely. The room was great too .What a transformation!

No breakfast. no people. there was no coffee. the check in guy at night wasn't pleasant. the whole staff experience was just weird. Literally no people anywhere in the morning, not even a cleaning person. Tables set up for breakfast but no humans. And no coffee.