Check in was quick and efficient and Ryan was wonderful. The warm cookies were a nice added touch! I do think all hotels should pay attention to the number of guests on the guest reservation and Supply the appropriate number of bottles of water and towels as well as coffee and condiments.

Hotels.com did not notify us we would need a credit card to put down upon check-in which caused some delays and unnecessary stress after a long day in an unfamiliar city. Also, the parking garage smelled like old pee

My husband and I had a great one night stay for a birthday trip to see a game at Scotiabank. The front desk workers also surprised my husband with a happy birthday bag with goodies for him as well. We enjoyed our stay, and will be back again :)

I would never stay at this hotel again! Important point to bear in mind: I am a black man. Let’s start with the front desk: - Upon my arrival, if I was depending on a warm welcome to decide whether to cancel or continue with my stay, I definitely would have cancelled. I did not feel welcome at all. - Based on my observations, there was a palpable difference in how the front desk staff received me (with looks of confusion) versus how they received other guests (smiling). From there on out, I knew it was not going to be a pleasant time. Next we have the restaurant: - The service from my main server was good (i.e- the taller of the two men who were working). I felt like he did what he was supposed to do. - However, the other one (the shorter one) kept staring at me with a military vigilance, as if to make sure I wasn’t doing anything wrong. I almost got up and left; I was so uncomfortable, to say the very least. - Unfortunately, he was the one who served me my burger. He was like “here you go!”- as dry as you like it. Again, the difference in treatment was as clear as day! To be fair, the room was pretty decent (clean and comfortable). The facilities are up to date and well maintained. I will give them that. BUT, the micro aggressions were hard to ignore. I felt as though I was in a space I was not expected to be in.

Staff friendly, they recognize the guest and smile. Comfort bed, good amenities, everything was clean and tidy. My only concern was during night when neighbors doors close, they make big slam sound. And the room curtains need to blackout light more as light slip from edges. But overall it was a really amazing stay.

Good

Parking need a better organization. Well located. Staffs are amazing!

Great Location and very nice indoor pool.

Hotel was good. Great location, easy check-in and check-out. Friendly staff all around. Room size was decent, well equipped with everything. My only issue was with the noise coming from the corridor and adjacent rooms. Guests were not considerate by being loud. Other than that, I would stay at the hotel again on future trips.

Had a solo trip here, hotel was decent with a short enough walk to the subway station. Decent view and the check in staff were great! Only issue I had was on the morning of St Patrick’s day I went down for breakfast. The sign at the entrance said to take a plate and self serve. I walked in and the woman asked me to leave for no obvious reason. If I was not meant to walk into the breakfast on the ground floor why wasn’t someone stood there to stop me instead of shouting at me when in general I’m a quiet lad who keeps to himself and was on my own? Thankfully I grabbed a Starbucks five mins away on my way to the parades. The situation left me in a bit of a mood after which just felt uncalled for as I’d just walked in to get breakfast and was made to feel unwelcome so I walked out. As a solo traveller, interactions with others are more valuable and one bad interaction creates a bad perception of a place and this was the first person I’d spoken to that day. Ignoring that negative, I enjoyed my stay and was made to feel welcome by all other members of staff who were great to chat to, especially Al on check in!

Hilariously expensive parking, Small rooms, bathroom needed the grout and caulking redone as they were moldy in some spots. Room was clean and modern though.

Really good service. Good cookies as welcome snack.

Wasn’t happy with my stay not one bit. I have a service animal and as soon as I read the text message about her barking, I left my event and came back to be by her side. The hotel staff member informed me that there will be a $250 fee for this. Hi Dan banded her for hours I understand. If other guess we’re disturbed well. I have been disturbed several times staying at hotel rooms.

Great location; beautiful hotel. Everything we needed.

Our stay was as expected. We arrived to a short line to check in. Our room was ready. We recieved a voucher to redeem the hotels signature cookies later on as they did not have any at the time of check in. Not an issue at all as we aren’t at the hotel for the cookies. The room was clean and updated. We checked in on a Saturday night and there was a few minutes wait for the elevators as it seems that when we checked in (6pm) it was busy. Although there are atleast 3 elevators or more it still took atleast 2-4 min to wait for an available elevator. Parking at the hotel cost us $45. Not the cheapest price and I’m sure we have paid $55 or more at other hotels in the past but there was in and out privileges for those who wish to access their car during their stay. We did not need our vehicle as we walked/ubered to where we needed to avoid finding and paying for additional parking at different spots we visited in the city during our stay. The Room had two water bottles for us and toiletries like body wash and shampoo/conditioner. Bed and pillows were comfy. We had a great stay. We didn’t have time to use the pool or gym.

Fantastic place, treated like a king. Will definitely be back!

Could have done with two chairs in the room. Cupboard doors hard to open, but they are aware of this and will review. Fridge froze our fruit solid.

Great stay, no issues at all.

Loved it! Excellent cleanliness, customer service, location! Parking lot has low clearance level so your car has to be less than six feet to park in the lot.

Staff was very friendly and helpful

The staff was amazing but my room had stains on the walls, curtains and bathroom. The area outside the hotel also felt a little scary at times.

Very central and convenient when needing to attend multiple activities. Will definitely stay again and recommend.

Had a nice sleep. 👌

The carpet seems very old

$50 overnight parking

It was a great stay! Easy walk to many sites downtown and so many yummy places to eat.

Other than it being shift change at 3pm which happens to be their check in time, there were 4 staff at the counter and we waited more than 5 minutes to be assisted. Al was very nice at check in, and the overall stay was good minus the loudness from the young teens attending an event. Would stay again!

The neighborhood were too noisy

Good experience

Great location for us. Rooms are nice. Hallways are dirty. So sad that the pool was closed.

Best staff, had a great experience. Parking was abit rough, 6” clearance in some areas, and you have to pay for breakfast , since when? Again, cannot express how great the staff was.

Fantastic location for walking to possibly anywhere around the DT area