Pool was great and so was the service. People were all terrific - friendly and helpful. Food was awful at the buffet and the restaurants.

This is one of the best hotels in Puerto Rico Very Clean, Great Staff and close to a lot of eateries and beaches.

My stay was great. Conveniently close to the beach, restaurants, CVS, supermarket, airport, all these walking distance. Via UBER close to airport, Old San Juan, Casa Bacardi. The swimming pool ambience, bar and food was great

The fixtures in the tub/shower were broken. I could not get hot water. Not a great way to begin the day.

They did not have our room ready at 4pm checkin. I was ill and needed my room. I waited all day to get a room and when it was not ready at 4 I was displeased

Great

Stood one night - but all in all everyone was very polite and very helpful

Great place to stay. Close to the beach. Delicious breakfast. Awesome pool. Spacious rooms

We had a perfect quick vacation to San Juan. The hotel location was amazing. The staff were great. We really enjoyed the breakfast, evening reception, pool area, and beach service. There were so many things in walking distance. We also enjoyed the food in the hotel restaurants for the meals we had there. We hope to be back soon!

The room was not so clean, there was hair in the shower and the pillows had a disgusting smell. We ended up throwing clean towels on the bed and sleeping that way. Thankful it was only 1 overnight.

Family trip

No hot water in the shower I was surprised when I paid almost $400. Then after a certain time you can’t go in through the parking entrance you have to walk all the way around. Went to the pool and I had to interrupt the bartender cause he was busy talking to another guest didn’t even greet me nor acknowledged me until I interrupted. Never would I stay here again

Property was neat, staff attentive and courteous. Centrally located to our plans. Very pleasant.

The property was a good choice

Everyone was very pleasant and friendly

Really enjoyed the staff more than anything during our time here. They were so friendly and helpful and made this experience great! The building itself is a tad outdated but not bothersome

The property was very nice

The bed was very comfortable. Breakfast was what I expected, good coffee. I liked having a court yard room. However the room was very dusty, the headboard, lamps.

The property was walkable to a nice beach.

Pros:,spacious and comfortable room. Nice hot tub and pool, good breakfast. Cons: housecleaning not done some days or with follow up. Many extra fees like resort fees and parking make it a little expensive.

Older property but nice and clean

Great stay

My partner and I are so incredibly unhappy with our time at the Embassy. It was loud even in our room with the door closed. There are so many things that were upsetting but most of all there was a booked conference from a third party while we were there what had brought in attendees at 6:30 in the morning until 5:00pm. There was hardly a room to stand. It was a maze of humans 500 plus at a time. To walk any where was like leaving a busy concert. Even to get in and out of the elevator was a struggle. It was so incredibly uncomfortable. I for myself felt unsafe. This was supposed to be a vacation and it most certainly was not. We talked to the staff and they were so incredibly rude and disrespectful. I’ve never felt so disregarded by staff.

Staff were very helpful, flexible and pleasant.

Everything from the staff to the close locations. This hotel made me and my family feel safe and we love how close it was to the airport and the beach.

I truly enjoy how quite it was and the amenities it had to offer.

Loved that the hotel offered daily complimentary breakfast with a variety of items to choose from, including several beverages, fruit and buffet options. Another great offer was 2 complimentary alcoholic beverages daily and snacks during a 2 hour window in the evenings. We've never experienced that before. The last GREAT thing we loved was the FREE beach chair and umbrellas. I would definitely book with Embassy Suites in the future.

Everything was amazing

Good hotel within walking distance of the beach. Parking was easy, good neighborhood.

The staff were friendly and helpful. The pool was nice and the restaurant food was good. The beach was a short 5 minute walk.The only down side was the room smelled old and moldy but it was clean. The complementary happy hour and breakfast were nice also. I would stay here again.

The property is very close to the Isla Verde beach, great food options and nice ambience with a very nice lobby, great pool area and overall satisfactory condition. They have a great cocktail hour every evening for the residents and the drinks are a plenty as are the bar muchies. Breakfast too was quite good. Only complaint we had during our stay was on one day our room hadn’t been cleaned until 3 even though we had requested and then a very shoddy job was done where nothing was tidied and there were bits of paper on the carpet, soap wasn’t replenished etc. however, it was one off occasion as the other days room was cleaned up perfectly. Hotel staff were friendly and helpful. They are accommodating if you have a later flight in the day and allow use of resort facilities. Beach chair and towels are available and the pool is very nice.

Great place.