Hampton Inn & Suites San Juan

Every staff member were very nice and helpful and everything was well kept very clean

The hotel was well maintained and the staff were very pleasant and helpful.

Upon arrival I would have wanted to be given info on all the hotel perks/amenities, which I wasn’t. The person that checked me in who was Michael wasn’t seem friendly or welcoming at all. I didn’t find out that the hotel gave vouchers for chairs and a beach umbrella until I overheard another staff from reception telling another guest and that was when I was almost leaving. So when I went to reception to ask for vouchers they only gave me 3 vouchers for chairs but I said I was 4 guests and Victoria was rude and told me that I only had 3 guests which was incorrect and I showed her my Expedia receipt and it said 3 adults and one child. She then gave me the pass but that really annoyed me. I enjoyed the free breakfast and the quality and the assortment of the breakfast was excellent. The staff at the breakfast were more friendlier than the reception staff. It is noisy because its so close to the airport but . Loved the pool. Loved how close it was to the beach. Overall, the experience in this hotel was good.

We've stayed at this hotel several times and love it! The location is is great! Breakfast is really good and the pool is so nice! We love the burgers at the pool! They are the best!